Norma Robles
Asst Mgr
Fayetteville,NC
Summary
Dynamic Assistant Manager at United Artist Movie Theaters with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Cultivated a collaborative work environment, driving employee engagement and performance while achieving service-level goals.
Overview
8
8
years of professional experience
1
1
Language
Work History
Asst Mgr
United Artist Movie Theaters
09.2000 - 06.2008
- Directed routine activities to achieve service-level goals.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Midwood High School
Brooklyn NY Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Team motivation
Decision-making
Time management
Customer service
Team collaboration
Customer relationship management (CRM)
Staff training and development
Workload management
Project management abilities
Staff management
Business development
Sales growth
Staff development
Performance reviewing
Financial management
Money handling
Employee performance evaluation
Business administration
Orientation and training
Consulting
Recruitment and hiring
Performance evaluation
Retail operations
Policy enforcement
Retail operations management
Corporate social responsibility
Workplace safety compliance
Strategic thinking
Verbal and written communication
Multitasking and organization
Employee supervision
Coaching and mentoring
Conflict resolution
Inventory management
Product and service sales
Reporting and documenting
Employee engagement
Closing oversight
Customer service and satisfaction
Orientating and training
Business development understanding
Teamwork and collaboration
Multitasking Abilities
Problem-solving abilities
Positive attitude
Documentation and reporting
Work Planning and Prioritization
Problem-solving aptitude
Time management abilities
Self motivation
Bi- lingual Spanish
Fluent in Spanish and understand communication
Timeline
Asst Mgr
United Artist Movie Theaters
09.2000 - 06.2008
High School Diploma -
Midwood High School