Laurie Mojomick
Roseto Pa
Summary
Assistant Manager at Turkey Hill with a proven track record in team leadership and customer service excellence. Skilled in conflict resolution and workload management, I effectively motivate staff to enhance retail operations and foster strong customer relationships, driving satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Asst Mgr
Turkey Hill
07.2023 - Current
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Supported team in achieving sales targets through effective inventory management and merchandising strategies.
- Trained new employees on operational protocols, enhancing overall team performance and service quality.
- Collaborated with management to implement process improvements, optimizing workflow efficiency across departments.
- Analyzed customer feedback to identify trends, contributing to enhanced service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front End Mgr/ Tobacco Mgr
Quick Check
Beachwood NJ
09.2015 - 08.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new staff on customer service standards and operational protocols.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Developed team schedules to optimize coverage during peak hours, improving service efficiency.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Education
High School Diploma - Basics
Kearny High
Kearny Nj06.1986
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Customer rapport
- Customer relationship management (CRM)
Timeline
Asst Mgr
Turkey Hill
07.2023 - Current
Front End Mgr/ Tobacco Mgr
Quick Check
09.2015 - 08.2023
High School Diploma - Basics
Kearny High