Angelia Kennedy
Bowdon,USA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
19
19
years of professional experience
Work History
Asst Mgr
1st Franklin Finance
10.2012 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Floating Mgr
Complete Cash Holdings
06.2009 - 10.2012
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Special needs/alternative bus monitor
Killeen Independent School District
08.2004 - 06.2009
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Secured special seats and restraint devices used by students.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Education
No Degree - Medical Billing And Coding
Central Texas College
Killeen, TX06.2012
High School Diploma -
Cedartown High School
Cedartown, GA01.1987
Skills
- Large cash/check deposits
- Customer service
- Training development
- Adaptability
- Cash management
- Telephone inquiries
- Store maintenance
- Strong organizational skills
- Cash flow management
- Listening skills
- Multi line phone system
- Excellent communication skills
- Energetic work attitude
- Fast Learner
- Task Delegation
- Product and Service Knowledge
- Sales Strategies
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company wide.
- Conflict Resolution
- Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Career Overview
Motivated customer service representative with over 6 years experience in a fast-paced environment.
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Timeline
Asst Mgr
1st Franklin Finance
10.2012 - 08.2023
Floating Mgr
Complete Cash Holdings
06.2009 - 10.2012
Special needs/alternative bus monitor
Killeen Independent School District
08.2004 - 06.2009
No Degree - Medical Billing And Coding
Central Texas College
High School Diploma -
Cedartown High School