Crystal Dean
Des Moines
Summary
- Results-driven Customer Services Representative with proven ability to establish rapport with clients.
- Highly enthusiastic customer service representative with 4+ year's client interface experience.
- Customer Service Representative - Client Relations - Data Entry
- Personable and responsible Cashier with 5+ years of experience working in fast-paced environments.
- Solid team player with great positive attitude.
- Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
- Talented Food preparation professional with 5+ year's food service experience in many types of restaurant facilities.
- Experienced professional with strong leadership and relationship-building skills
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
1
1
year of professional experience
1998
1998
years of post-secondary education
Work History
Office Manager
H&R Block
DesMoines
01.2025 - 05.2025
- Managed daily office operations for a tax preparation firm.
- Coordinated schedules for tax professionals and clients efficiently.
- Maintained office supplies and equipment for smooth functionality.
Shift Manager
Taco Bell
Ankeny
05.2024 - 11.2024
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on customer service techniques.
- Managed staff schedules to optimize coverage during peak hours.
Receptionist
H&R Block
Des Moines
01.2024 - 04.2024
- Greeted clients and answered incoming calls to ensure a welcoming environment.
- Scheduled appointments efficiently using company-specific scheduling software.
- Managed client records and ensured information accuracy within the database.
Shift Leader
Walgreens
Des Moines
Manager
Flying J Travel Center
Altoona
Manager
Pizza Hut
Des Moines
Shift Leader
AMF Lanes
Des Moines
Assistant Manager
Wendy's
West Des Moines
Shift Leader
Wendy's
West Des Moines
Education
GED
Des Moines, IASkills
- Floor set design and visual displays
- Office management
- Staff scheduling
- Data entry
- Compliance oversight
- Team building
- Employee training
- Appointment scheduling
- Record management
- Problem resolution
- Effective communication
- Time management
- Attention to detail
- Process improvement
- Document management
- Human resources
- Contract administration
- Staff training
- Banking operations
- Office administration
- Staff management
- Budgetary planning
- Vendor engagement
- Policy and procedure modification
- Clerical support
- Database administration
- Policy implementation
- Performance improvement
- Project management
- Strategic planning
- Customer relations
- Team supervision
- Business administration
- Documentation and control
- Scheduling coordination
- Credit and collections
- Event coordination
- Senior leadership support
- Workflow optimization
- Mail handling
- Staff hiring
- Payroll processing
- Scheduling and calendar management
- Proposal writing
- Inventory control
- Financial reporting
- Workflow planning
- Technical support
- Customer service
- Scheduling
- Budgeting expertise
- Training and coaching
- Team bonding
- Workforce management
- Operations management
- Payroll and budgeting
- Relationship building
- Data retrieval systems
- Policy development
- Compliance monitoring
- Billing
- Documentation expertise
- Bookkeeping
- Information protection
- Mediation
- Strong client relations
- Shipping and receiving
- Strong organizational skills
- Listening skills
- Training development
- Markdown/promotional procedures
- Credit card processing
- Telecommunication skills
- Telephone inquiries
- Conflict resolution
- Store maintenance
- Cash flow management
- Creative problem solver
- Large cash/check deposits
- Cash management
- Invoice processing
- Multi-line phone usage
- Adaptability
Accomplishments
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all restaurants.
- Consistently generated additional revenue through skilled sales techniques.
- Up-sold products and motivated customers to upgrade current product plans.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Assisted in the managing of the company database and verified, edited and modified members' information.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
References
References provided upon request
Career Overview
- Results-driven Customer Services Representative with proven ability to establish rapport with clients.
- Highly enthusiastic customer service representative with 4+ years' client interface experience.
- Customer Service Representative - Client Relations - Data Entry
- Personable and responsible Cashier with 5+ years of experience working in fast-paced environments.
- Solid team player with great positive attitude.
- Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
- Talented Food preparation professional with 5+ years' food service experience in many types of restaurant facilities.
- Experienced professional with strong leadership and relationship-building skills.
Timeline
Office Manager
H&R Block
01.2025 - 05.2025
Shift Manager
Taco Bell
05.2024 - 11.2024
Receptionist
H&R Block
01.2024 - 04.2024
Shift Leader
Walgreens
Manager
Flying J Travel Center
Manager
Pizza Hut
Shift Leader
AMF Lanes
Assistant Manager
Wendy's
Shift Leader
Wendy's
GED