Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany A Nordmark

Cheyenne

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Data Center IT Technician

Microsoft
02.2024 - Current
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Senior Lead Technician - Engineering

Dish Network Corp
08.2018 - 11.2023
  • Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
  • Enhanced system performance by troubleshooting and resolving complex technical issues.
  • Championed process standardization efforts across the organization, resulting in more streamlined workflows and increased overall effectiveness of the technician team.
  • Provided expert consultation on technology integration strategies that supported business growth objectives while driving cost efficiencies.
  • Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
  • Developed comprehensive training materials for new hires, promoting a smooth onboarding process and boosting team competency levels.
  • Collaborated with cross-functional teams to achieve project goals, fostering strong working relationships across departments.
  • Reduced equipment failure rates through diligent preventive maintenance procedures, minimizing downtime costs.
  • Optimized workflow efficiency by designing custom solutions tailored to meet specific client needs.
  • Spearheaded continuous improvement initiatives focused on enhancing product quality and streamlining operations processes.
  • Led a team of technicians to successfully complete projects within deadline, ensuring high-quality results.
  • Improved customer satisfaction rates by providing timely and effective technical support.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Project Manager

Dish Network Corp
03.2017 - 08.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.

Broadcast Technician IV/Senior Team Leader

Dish Network Corp
11.2008 - 03.2017
  • Facilitated smooth transmission of signals from remote locations using satellite uplink technology.
  • Prevented potential technical issues by thoroughly testing all equipment prior to usage in a live setting.
  • Provided valuable feedback to engineers regarding equipment performance, contributing to continuous improvement efforts.
  • Collaborated with editors to create seamless transitions between recorded segments and live feeds during broadcasts.
  • Optimized audio quality during live events through expert mixing and equalization techniques.
  • Enhanced broadcast quality by maintaining and calibrating audio and video equipment.
  • Assisted in training new broadcast technicians, sharing technical expertise and fostering a cohesive team environment.
  • Improved signal transmission for remote broadcasts with proper antenna positioning and frequency adjustment.
  • Implemented redundancy measures for crucial broadcast elements, ensuring uninterrupted service for viewers in case of technical difficulties.
  • Identified equipment issues and implemented troubleshooting techniques for resolution.
  • Mentored junior team members, providing guidance and support to enhance their career progression.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
  • Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.

Education

Associate of Science - Nursing

Laramie County Community College
Cheyenne, WY

High School Diploma -

East High School
Cheyenne
05.2000

Skills

  • Technical Support
  • Hardware Installation
  • Remote Support
  • System Administration
  • Incident Management
  • Problem-Solving
  • Technical Troubleshooting
  • Teamwork and Collaboration

Timeline

Data Center IT Technician

Microsoft
02.2024 - Current

Senior Lead Technician - Engineering

Dish Network Corp
08.2018 - 11.2023

Project Manager

Dish Network Corp
03.2017 - 08.2018

Broadcast Technician IV/Senior Team Leader

Dish Network Corp
11.2008 - 03.2017

Associate of Science - Nursing

Laramie County Community College

High School Diploma -

East High School

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Tiffany A Nordmark