Tiffany Ashley Fernandez
South San Francisco,CA
Summary
Dedicated Biospecimen Associate skilled in sample management and discrepancy resolution. Supports cross-functional teams to improve operational efficiency in biospecimen handling. Adapts to new challenges and environments, consistently meeting organizational needs through effective communication and organized practices.
Overview
8
8
years of professional experience
Work History
Biospecimen Associate III
Guardant Health
Redwood City, California
07.2022 - Current
- Subject matter expert in at least two areas within the Biospecimen management team (Pharma & Biobanking)
- Ability to prepare and document sample transfers to Clinical Operations department for testing.
- Work closely with the Analytical, Post-Analytical, and Client Services teams to provide consistent and ongoing support to the entire service department.
- Served as the primary technical contact for special projects, ensuring alignment and clarity among stakeholders.
- Escalade and/or resolve and document any discrepancies, or incomplete, and/or unacceptable specimens.
Telecommunications Operator
Grand Hyatt SFO
San Francisco, California
10.2019 - 06.2022
- Operated multi-line phone systems, addressing guest inquiries and service requests promptly.
- Facilitated cross-departmental communication to enhance overall guest service delivery.
- Assisted with emergency procedures, ensuring guest safety during critical situations.
- Trained new operators on communication protocols and system usage to maintain service quality.
Retail Sales Associate
Target
Colma
11.2017 - 09.2019
- Operated cash register and processed customer transactions efficiently.
- Guided customers in locating products, enhancing shopping experience and satisfaction.
- Delivered product information and tailored recommendations to improve customer satisfaction.
- Organized and cleaned sales floor displays to create an inviting shopping environment.
- Participated in training new associates on store policies and procedures.
Education
Associate of Science - Biochemistry
Skyline College
San Bruno, CA03-2026
Skills
- Laboratory techniques
- Sample management
- Laboratory management
- Data interpretation
- Critical thinking
- Analytical thinking
- Organizational skills
- Team collaboration
- Written communication
- Active listening
- Conflict resolution
Languages
Tagalog
Native/ Bilingual
Timeline
Biospecimen Associate III
Guardant Health
07.2022 - Current
Telecommunications Operator
Grand Hyatt SFO
10.2019 - 06.2022
Retail Sales Associate
Target
11.2017 - 09.2019
Associate of Science - Biochemistry
Skyline College