Tiffany Bates
Eastlake,oh
Summary
Dynamic and dependable professional with a proven track record at Heinens, excelling in customer service and teamwork. Skilled in problem-solving and organization, I effectively managed inventory and enhanced customer experiences, fostering loyalty and repeat business. Committed to continuous improvement and adaptable to fast-paced environments, I thrive under pressure.
Overview
10
10
years of professional experience
Work History
Bakery Backup
Heinens
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bakery Backup
Heinens
03.2021 - 02.2025
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Bakery Clerk
Heinens
11.2017 - 03.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery section, ensuring compliance with health standards.
- Operated bakery equipment efficiently, contributing to smooth daily operations and high-quality products.
- Collaborated with team members to manage inventory levels, minimizing waste and optimizing stock availability.
- Monitored product freshness and date codes, reducing spoilage through proactive management practices.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Floor Manager
Aria Hotel and Casino
08.2015 - 10.2017
- Supervised housekeeping staff to ensure compliance with cleanliness standards and protocols.
- Implemented inventory management systems for cleaning supplies, optimizing usage and reducing waste.
- Coordinated daily assignments and shifts to maximize productivity across multiple floors.
- Conducted regular inspections to uphold quality standards and address issues promptly.
- Collaborated with management to develop strategic initiatives for improving guest satisfaction ratings.
- Trained new hires in proper cleaning techniques, policies, and procedures for optimal performance.
- Maintained detailed records of room statuses and tasks completed, ensuring accurate documentation for management review.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
Education
High School Diploma -
Bershire High School
Burton, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Decision-making
- Organization and time management
Timeline
Bakery Backup
Heinens
02.2025 - Current
Bakery Backup
Heinens
03.2021 - 02.2025
Bakery Clerk
Heinens
11.2017 - 03.2021
Floor Manager
Aria Hotel and Casino
08.2015 - 10.2017
High School Diploma -
Bershire High School