Tiffany Flemings
Van Buren,MI
Summary
20 Years of experience in Secretarial, Administration, Data entry, Accounts receivable, creating new customer accounts, order follow-ups and servicing customer needs at multiple levels. Excellent with time management, and completing tasks entrusted to me. Ability to manage and prioritize multiple projects, and customers while meeting deadlines. Leadership Lead administrative assistant in customer service department. Efficiently trained associates in data entry and handling customer accounts. Continuously expanding customer service knowledge to become a professional leader within the organization. Known as a valuable team player that always leads by example.
Overview
5
5
years of professional experience
Work History
Assistant Payment Worker E10
Wayne County Department of Health and Human Services
01.2019 - Current
- Lead Chairman for Diversity, Equity, and Inclusion Committee.
- Manage over 800 clients cases.
- Ensure families get appropriate level of assistance that they are eligible for.
- Provide families with information, and policy that help them understand goals of Department of Health and Human Services.
- Guide and Encourage families in their efforts to become self-supporting.
- Assess needs of each Client, and Family while giving them appropriate information and making referrals, or contacts to persons/agencies to help them meet their needs.
- Assistant Hearings Coordinator
- Assistant Eviction Diversion Coordinator
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used coordination and planning skills to achieve results according to schedule
- Resolved problems, improved operations and provided exceptional service
General Office Assistant
Washtenaw County Department of Health and Human Services
05.2017 - 01.2019
- Selected for statewide BSI testing for new Bridges scanning and indexing system DC9.
- Assigned to assist in training for DC9 project.
- Selected for statewide project - revised 1171 Application.
- Assigned to train staff on revised 1171 Application.
- Lateral promotion to Hearings Coordinator.
- Report to Lansing MAHS on hearings that are filed with Washtenaw County.
- Schedule Hearings for supervisors, and workers.
- Manage Hearing Inbox, and distribute emails.
- Enter Hearings information in ACCESS program.
- Run monthly Tri-County report that goes to City Counsel.
- Register Applications - average volume over 500 monthly.
- Receptionist facilitator.
- Index/Validate BSI/ apart of BSI system testing.
- Phone operator maintain multi-line phone system daily while making sure every call was answered and transferred in timely manner.
- Assist with training new RSS staff on registering applications, receptionist facilitation, BSI processes,.
- Telephone operation functions, and HUD verifications.
- Performed Vault Reconciliation Monthly.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Managed multiple projects simultaneously using organizational and analytical skills
- Supported staff on special assignments
Education
High School Diploma -
06.2000
Skills
- Effective communication skills
- 60 WPM typing speed
- Appointment Scheduling
- Mail handling
- Spreadsheet management
- Multi-line phone proficiency
- Resource information
- Program knowledge
- Business administration
- Bookkeeping
- Filing and data archiving
- Sorting and labeling
- Project planning
- Proficiency in Microsoft word, excel, Power point
- Application Review
- Documentation and paperwork
Timeline
Assistant Payment Worker E10 - Wayne County Department of Health and Human Services
01.2019 - Current
General Office Assistant - Washtenaw County Department of Health and Human Services
05.2017 - 01.2019
Romulus High School - High School Diploma,