TIFFANY E. Guardado
Concord,NC
Summary
High-energy and devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives.
A hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
Charlotte, NC
06.2020 - 08.2024
- Documented time of delivery to record completion of order.
- Recorded weekly hours and mileage for accurate payment.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Analyzed customer address to determine best route for timely delivery.
Host
Long Horn Steak House
Kannapolis, NC
04.2024 - 07.2024
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Manager's Assistant
Journeys Shoe Store
Concord, NC
04.2023 - 10.2023
- Assigned tasks to associates to fit skill level and maximize team performance.
- Maintained records through timely updates to employee and other files.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Manager's Assistant
Journeys Kidz
Concord, NC
04.2023 - 10.2023
- Assigned tasks to associates to fit skill level and maximize team performance.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Sales Associate
Designer Shoe Warehouse
Concord, NC
02.2023 - 07.2023
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Increased purchase amounts by cross-selling with similar products.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Customer Service Representative
Arise International
Concord, NC
10.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
Sales Associate
Nordstrom
Charlotte, NC
11.2020 - 01.2021
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Nail Technician Assistant
Sexy Nails And Spa
Albemarle, NC
06.2019 - 10.2019
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Organized salon paperwork and office files.
- Met with clients to discuss needs, service preferences and special requests.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Team Member
Bojangles' Famous Chicken 'n Biscuits
Locust, NC
12.2018 - 08.2019
- Developed positive customer relationships through friendly greeting and excellent service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Set up, restocked and cleaned dining areas.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Sales Associate
Party City
Richmond, VA
07.2017 - 12.2018
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06-2018
Skills
- Time Management
- Excellent sense of direction
- Route Planning
- Relationship Building
- Dedicated Team Player
- Quick Learner
- Excellent Communication
- Decision-Making
- Flexible Schedule
- Hardworking and Responsible
- Problem-Solving
- Dependable and Reliable
Languages
Spanish
Native/ Bilingual
Timeline
Host
Long Horn Steak House
04.2024 - 07.2024
Manager's Assistant
Journeys Shoe Store
04.2023 - 10.2023
Manager's Assistant
Journeys Kidz
04.2023 - 10.2023
Sales Associate
Designer Shoe Warehouse
02.2023 - 07.2023
Customer Service Representative
Arise International
10.2021 - 08.2022
Sales Associate
Nordstrom
11.2020 - 01.2021
Dasher
DoorDash
06.2020 - 08.2024
Nail Technician Assistant
Sexy Nails And Spa
06.2019 - 10.2019
Team Member
Bojangles' Famous Chicken 'n Biscuits
12.2018 - 08.2019
Sales Associate
Party City
07.2017 - 12.2018
High School Diploma -
Central Cabarrus High School
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