Tiffany Forbito Moran
Phoenix,AZ
Summary
Dependable Beverage cart bartender / Server who thrives in a fast pace environment. I provide fast, high-quality customer service to guests in the restaurant/ bar serving setting. I Adapt easily to environments around me and provide professional customer service always. I am outgoing, fun, and personable and love working as a team with others. I am quick to resolve issues and always willing to help where I can.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant/ Bartender/server
Coyote Lakes Golf Club
18800 N Coyote Lakes Pkwy, Surprise, AZ 85374
10.2022 - Current
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Greeted guests and inquired into beverage choices.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
Business owner/ Online health and nutrition coach
Forbito Fitness
02.2020 - Current
- Built and developed company from scratch during global pandemic
- Built brand awareness and brand success by executing marketing strategies through social media and client testimonials
- Conducted market research, identified market trends, and developed action plans based off findings
- Grew a company from nothing to a 6-figure company in less than a year through hard work, dedication and marketing strategies.
Studio Manager
F45 Golden
12.2018 - 02.2020
- Managed the gym operations, including hiring/ firing fitness instructors, organizing classes, payroll, and sales
- Responsible for growth and development of our studio and helped boost business sales by 45% in my first year in 2019
- Organized special events and marketing Strategies for employees to stay on top of sales
- Communicated clearly with staff to stay on top of goals and expectations for our gym to succeed.
Personal Trainer & Lead class instructor
Studeo Beverly Hills
03.2017 - 09.2019
- Taught classes of 50 plus clients per class with the 5 star rating to detail and professionalism for each class
- Delivered excellent customer service
- Designed and personalized 50 personal training programs per week giving astonishing results.
Account Manager/ Bryson Financial
09.2015 - 02.2017
- Managed 20 small business accounts and took care of their medical, dental and 401k concerns and issues for each of these companies employees
- Provided excellent customer service and resolved issues in a timely manner.
Education
B.A. - Sociology, Social deviance
California State University
Long Beach, CA05.2016
Associates Degree - undefined
Clackamas Community College
2013
Skills
- Time Management
- Guest Satisfaction
- Customer Service
- Problem Solving
- Special Requests
- Daily Reports
- Guest Services
- Billing and Payment Processing
- Cart Maintenance
- Independent Judgement
- Cash Management
- Multitasking Abilities
Languages
English
Certification
- Arizona Food Handlers Essentials Course
Timeline
Beverage Cart Attendant/ Bartender/server
Coyote Lakes Golf Club
10.2022 - Current
Business owner/ Online health and nutrition coach
Forbito Fitness
02.2020 - Current
Studio Manager
F45 Golden
12.2018 - 02.2020
Personal Trainer & Lead class instructor
Studeo Beverly Hills
03.2017 - 09.2019
Account Manager/ Bryson Financial
09.2015 - 02.2017
B.A. - Sociology, Social deviance
California State University
Associates Degree - undefined
Clackamas Community College