TIFFANY HENDRIX PLAYER
2605 Sherwood St. Greensboro,,NC
Summary
Service-oriented specialist focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
23
23
years of professional experience
Work History
General Manager
Gatsby’s Pub
Winston-Salem, NC
11.2017 - Current
- Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.
- Setting objectives and targets for beverage unit, recruiting staff, effectively communicating company policy, standards and procedures.
- Liaise with suppliers and representatives, set, monitor and control budget, generate and present financial reports, stay current with relevant legislation regarding service and sale of alcohol and maintaining all licensing.
Bartender
The Palisade Livery Saloon
Palisade, CO
09.2014 - 01.2017
- Opening/closing duties, cash drawer operator, stocking, inventory, servicing Small/large events, promotions and advertising.
- Ensuring customer loyalty by providing excellent customer service.
- Implemented special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Bartender
Walkers Bar
Greensboro, NC
12.2011 - 09.2013
- Opening/closing duties, cash drawer operator, stocking, inventory, servicing small /large events, promotions and advertising.
- Ensuring customer loyalty by providing excellent customer service.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
General Manager, Bar Manager
Wasted Space
Las Vegas, NV
12.2010 - 12.2011
- Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.
- Setting objectives and targets for beverage unit, recruiting staff, effectively communicating company policy, standards and procedures.
- Liaise with suppliers and representatives, set, monitor and control budget, generate and present financial reports, stay current with relevant legislation regarding service and sale of alcohol and maintaining all licensing.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Strengthened financial controls to prevent theft and lost funds.
Bartender
Greene Street Entertainment
Greensboro, NC
10.2001 - 12.2010
- Opening/closing duties, cash drawer operator, stocking, inventory, servicing Small/large events, promotions and advertising.
- Ensuring customer loyalty by providing excellent customer service.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Promoted products to customers to enhance bill totals with high-profit items.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
General Manager/Bar Manager
Red Rooster Ultra Saloon
Winston-Salem, NC
02.2006 - 11.2010
- Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.
- Setting objectives and targets for beverage unit, recruiting staff, effectively communicating company policy, standards and procedures.
- Liaise with suppliers and representatives, set, monitor and control budget, generate and present financial reports, stay current with relevant legislation regarding service and sale of alcohol and maintaining all licensing.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Education
Marketing
Forsyth Technical Community College
Winston-Salem, NC01-2001
Photography / Graphic Design
Western Carolina University
Cullowhee, NC01-2000
Skills
- Policy/program development
- Supervision and training
- Project management
- Recruiting and hiring
- Vendor relationships
- Communication skills
- Advertising and marketing
- Customer relationship management
- Organizational ability
- Outstanding customer service
References
Reference’s available upon request.
Organizations
- International Bartenders Association
- United States Bartenders Guild
- Colorado Bartenders Guild
- UNITE HERE Bartenders Local 165 - Las Vegas
Timeline
General Manager
Gatsby’s Pub
11.2017 - Current
Bartender
The Palisade Livery Saloon
09.2014 - 01.2017
Bartender
Walkers Bar
12.2011 - 09.2013
General Manager, Bar Manager
Wasted Space
12.2010 - 12.2011
General Manager/Bar Manager
Red Rooster Ultra Saloon
02.2006 - 11.2010
Bartender
Greene Street Entertainment
10.2001 - 12.2010
Marketing
Forsyth Technical Community College
Photography / Graphic Design
Western Carolina University
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