Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Hooper

Wilmington,United States

Summary

Diplomatic Human Resources Manager specializing in diversity, equity, and inclusion in addition to learning and development. Skilled in developing and implementing practical initiatives to exceed HR needs and enhance performance improvements. Delivers innovative learning strategies to promote accountability and awareness around diversity, equity, and inclusion to drive talent development and employee engagement while leading organizational change.

Overview

16
16
years of professional experience

Work History

Diversity Equity Inclusion Employee Engagement Mgr

National Philanthropic Trust
Jenkintown, PA
07.2021 - 06.2023
  • Led development of program materials to advance inclusion and diversity awareness, learning and action planning.
  • Researched, developed and implemented strategies focused on recruiting and retaining high-quality, diverse workforce in leadership and staff
  • Collaborated with recruiting team by obtaining a variety of external partnerships to actively building strong networks and recruitment sources.
  • Conducted yearly needs analyses and cultural assessments to enhance organization-wide change through employee stay interviews and internal engagement surveys.
  • Developed and implemented 3 flagship engagement programs based on leading inclusion and diversity practices using project management organizational effectiveness principles.
  • Increased employee engagement participants year over year by 40% through volunteer programs.
  • Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
  • Collaborated with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
  • Oversaw DEI and employee engagement budget and facilitated annual spend.

Senior Learning and Development Program Leader

PNC Bank
Wilmington, DE
01.2017 - 07.2021
  • Developed, implemented, and evaluated training curriculums and design strategies to drive performance, expand workforce skills, and achieve business goals – virtual and in person.
  • Partnered with external content providers to create curated content for specialized teams.
  • Influenced and collaborated with stakeholders and external vendors across multiple lines of business to educate, partner, and consult diversity, inclusion, and talent needs.
  • Initiated development of Subject Matter Expert rotation to increase diverse leadership representation and bench strength opportunities for 75 development program associates.
  • Advanced training initiative goals with diversity and inclusion in mind by collaborating with talent management leadership.
  • Served as program manager and subject matter expert to effectively build enterprise learning solutions.
  • Oversaw blended learning solutions to aggregate and analyze learning trends of employee demographic data for continuous advancement of talent and learning curriculums for risk and technology employees.

Covid19 Response Team: Special Project Underwriter

PNC Bank
Wilmington, DE
03.2020 - 06.2020
  • Developed training materials and visual aids to effectively achieve Paycheck Protection Program (PPP) goals for 9 teams.
  • Analyzed client financial statements and calculated financial ratios to determine their repayment ability of PPP loan.
  • Reviewed borrower's PPP loan applications to ensure completeness of data, verified information listed on applications and obtained additional documents required per Small Business Association guidelines.

Senior Financial Specialist

PNC Bank
Wilmington, DE
07.2015 - 12.2016
  • Partnered with internal line of business leaders to facilitate over 40 workshops for retail branch staff to uncover sales opportunities within their local communities.
  • Established solid relationships with clients to sustain high satisfaction ratings and retention by providing lending services and asset management consultation for new and existing clients.

Licensed Financial Advisor

Wells Fargo
Philadelphia, PA
09.2012 - 07.2015
  • Collaborated with external vendors to facilitate 8 specific educational programs bi-quarterly for diverse business segments to assist clients in skills to maintain and improve their financial status.
  • Articulated value of various financial products, including stocks, bonds, mutual funds, and insurance policies; educated clients on benefits of individual products.

Education

Master of Science - Organizational Leadership

Neumann University
Aston, PA

Bachelor of Arts - Graphic Design And Marketing

Hampton University
Hampton, VA

Certification - Diversity, Equity, and Inclusion

University of South Florida
Tampa, FL

Formerly Held Series 7 and 66 -

Financial Licensing

Skills

  • Coaching and Mentoring Program Management
  • Organizational Development
  • Employee Recognition Program Management
  • Learning and Development Leader
  • Corporate Culture Change Initiative Leader
  • Talent Development Leader
  • Employee Engagement Consultant
  • Vendor Relationship Management

Timeline

Diversity Equity Inclusion Employee Engagement Mgr

National Philanthropic Trust
07.2021 - 06.2023

Covid19 Response Team: Special Project Underwriter

PNC Bank
03.2020 - 06.2020

Senior Learning and Development Program Leader

PNC Bank
01.2017 - 07.2021

Senior Financial Specialist

PNC Bank
07.2015 - 12.2016

Licensed Financial Advisor

Wells Fargo
09.2012 - 07.2015

Master of Science - Organizational Leadership

Neumann University

Bachelor of Arts - Graphic Design And Marketing

Hampton University

Certification - Diversity, Equity, and Inclusion

University of South Florida

Formerly Held Series 7 and 66 -

Financial Licensing

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