Tiffany M. Futo

• Handled employee recruitment, hiring and interview processes. along with discipline and termination to address policy infractions.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Automated office operations for managing 178 client’s correspondence, payment schedules and data communications.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Managed office budget to handle inventory, postage and vendor services.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Administered payroll and maintained proper documentation of 25 employee’s personnel.
• Reviewed files and records to obtain information and respond to requests.
• Managed, scheduled and coordinated office functions and activities for 25 employees.

• Managed day-to-day business operations.
• Achieved and raised sales goals by 200% and service targets by cultivating and securing new customer relationships

• Scheduled appointments for patients via phone and in person.
• Assisted with referrals and prepared medical records for patients.
• Registered patients and scheduled appointments.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Completed and safeguarded medical records, securing patient information to maintain confidentiality.
• Scheduled and confirmed patient appointments and consultations.

• Maintained confidentiality of records relating to clients' treatment
• Collected co-pays and insurance data, applying full and proper payment to patient accounts.
• Submitted diagnosis and procedure codes for insurance companies.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Compiled and coded patient information or data in appropriate computer system.