Rainn Opalewski
Harlem,GA
Summary
Driven management and customer service professional with extensive experience in branch operations, team leadership, cabinet design, and builder/homeowner support. Proven ability to lead staff, streamline workflow, coordinate multi-step projects, and deliver excellent customer experiences. Currently relocating to San Antonio to be closer to family and seeking a Manager or Supervisor role where strong leadership, communication, and problem-solving skills can contribute to operational success.
Overview
7
7
years of professional experience
Work History
Branch Manager
Peachtree Cabinet Distributors
01.2024 - Current
- Lead daily branch operations, ensuring efficient workflow, accurate order processing, and high-quality service.
- Supervise, coach, and develop team members while maintaining a positive and productive work environment.
- Coordinate with builders, homeowners, installers, and vendors to keep projects on schedule from order to completion.
- Oversee inventory levels, place supply orders, and manage vendor relationships to support branch needs.
- Implement and uphold company standards, safety procedures, and operational best practices.
- Resolve escalated issues and provide proactive solutions to maintain strong client relationships and customer satisfaction.
Customer Service Representative Team Lead
Peachtree Cabinet Distributors
08.2022 - Current
- Served as a primary point of contact for builders and homeowners, ensuring clear communication and timely updates throughout the project lifecycle.
- Assisted with order tracking, installation scheduling, and service requests to ensure smooth project flow.
- Collaborated with sales, production, and installation teams to ensure accurate information and efficient project coordination.
- Delivered professional and effective solutions to customer inquiries, concerns, and post-installation needs.
Kitchen and Bath Designer
Cornerstone Granite and Cabinets
01.2020 - 07.2022
- Designed customized kitchen and bath layouts for homeowners and builders based on project requirements and design preferences.
- Created detailed plans, product selections, and cabinet layouts to ensure accuracy and design quality.
- Managed the full order process, including product ordering, tracking, and coordination with vendors.
- Scheduled installations and coordinated with installers and contractors to meet project deadlines.
- Provided service support, including assessing issues, arranging repairs, and ensuring customer satisfaction.
- Guided customers through design options and helped turn ideas into functional, attractive final plans.
EMT-Basic
American Medical Response, AMR
06.2018 - 12.2020
- Responded to emergency calls, providing immediate medical care and support to patients in various environments.
- Assessed patient conditions, determining necessary interventions and prioritizing care based on urgency.
- Collaborated with healthcare teams to ensure efficient patient transport and continuity of care during transitions.
- Maintained accurate documentation of patient information and treatment provided during emergency responses.
Education
Associate of Applied Science - Emergency Medicine
San Antonio College
San Antonio, TX05-2018
Skills
- Leadership & Team Supervision
- Customer Service Excellence
- Kitchen & Bath Design
- Builder & Homeowner Coordination
- Project & Workflow Management
- Inventory & Supply Control
- Problem Solving & Conflict Resolution
- Strong Communication Skills
- Quality Assurance
- Microsoft Office & General Computer skills
Timeline
Branch Manager
Peachtree Cabinet Distributors
01.2024 - Current
Customer Service Representative Team Lead
Peachtree Cabinet Distributors
08.2022 - Current
Kitchen and Bath Designer
Cornerstone Granite and Cabinets
01.2020 - 07.2022
EMT-Basic
American Medical Response, AMR
06.2018 - 12.2020
Associate of Applied Science - Emergency Medicine
San Antonio College