Portia Berrow
San Antonio,TX
Summary
Achieved consistent performance improvements by fostering a culture of compassionate leadership. Enhanced operational efficiency and teamwork through the development of targeted training programs. Drove customer and employee satisfaction by aligning organizational goals with individual needs.
Achieved a positive workplace culture aligned with organizational values through targeted initiatives. Improved operational efficiency by developing and implementing safety evaluation strategies. Elevated project success by championing team engagement and collaboration.
Achieved team growth by implementing initiatives that embraced new challenges. Cultivated a resilient work ethic and adaptability within the team. Empowered peers to independently master new skills through effective mentorship.
Overview
8
8
years of professional experience
Work History
Branch Manager
On Demand Staffing
02.2024 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and regulations.
- Managed staff performance through training, coaching, and performance evaluations.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Analyzed financial reports, identifying areas for cost reduction and revenue growth.
- Cultivated relationships with key clients, enhancing loyalty and retention rates.
- Led team meetings to communicate objectives, align goals, and drive collaborative efforts.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Shift Lead/Safety Lead
Dashmart
06.2023 - 02.2024
- Inventory and Spoilage Management
- Stock receivables and manage inventory, including shelf life
- Warehouse Organization, Cleaning and organizing the warehouse
- Receiving different vendors throughout the week
- Ensuring substitutions are approved with the customer
- Weekly Safety Checks in the warehouse, every Monday completing safety forms and attending safety meetings.
- Completed opening and closing duties to facilitate business operations.
- Improved daily operational plans, developed production schedules and optimized task flow.
- Coached team members to increase productivity and reduce workplace accidents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
Car washer/Key holder
Carvana
08.2022 - 02.2023
- My duties were to open the shop, line the keys up in order
- Ensure cars were going out on time, detailed properly and meeting customer expectations
- Maintaining the shop, deep cleaning and organizing supplies
- Ordering more supplies before we get low
- Teaching how to operate the power washer, training new hires to be sure they meet their requirements.
- Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery.
- Processed vehicles correctly and followed checklists required for closing.
- Supervised and trained 10 car wash employees.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
Return Agent
HERTZ
08.2019 - 04.2020
- My responsibilities were to provide friendly customer service
- My goals were to ensure they would rent with us in the future and assist all customers with the rental car process.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Employed sales techniques to boost sales and services.
Sales associate
Champs Sports
03.2018 - 11.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Developed strong product knowledge to provide informed recommendations to customers.
- Resolved customer complaints promptly, contributing to overall satisfaction and loyalty initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Dub Academy
High School Diploma - Business Administration And Management
Southwest High School
05.2017
Skills
Customer service (6 years)
Person to Person presentation
Great social Sales
Shuttle Driving
Door to door
Safely lead
Key holder
Responsible
Disciplined
Operations Monitoring
Shift Scheduling
Role Modeling
Flexible Schedule
Positive Attitude
Team Collaboration and Leadership
Problem-Solving
Training Assistance
Staff Supervision
Customer Service Management
POS System Operation
Team Supervision
Experience in Leadership
Project Management
Inventory Management
OSHA Safety Requirements
Staff Training
Project Planning
Goal Setting
Team Building
Employee Coaching and Motivation
Complex Problem Solving
Hiring and Training
Accomplishments
- Achieved Positive Results through effectively helping with KPI'S.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Increased monthly revenue 100% through implementation of strategic initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100+ staff members.
Timeline
Branch Manager
On Demand Staffing
02.2024 - Current
Shift Lead/Safety Lead
Dashmart
06.2023 - 02.2024
Car washer/Key holder
Carvana
08.2022 - 02.2023
Return Agent
HERTZ
08.2019 - 04.2020
Sales associate
Champs Sports
03.2018 - 11.2019
Dub Academy
High School Diploma - Business Administration And Management
Southwest High School