Tiffany P. Jackson
Chicago,Illinois
Summary
Detail-oriented HR operations professional with extensive experience in managing student employee data and financial accounts. Skilled in processing, auditing, and resolving discrepancies to maintain data integrity and compliance. Committed to facilitating efficient operations through effective communication and collaboration with internal teams.
Overview
14
14
years of professional experience
Work History
HR Student Payment Specialist
University of Chicago
Chicago, IL
04.2022 - Current
- Process and audit high-volume student employee data transactions in Workday, ensuring compliance and accuracy.
- Update and maintain student employee records, including onboarding and payroll data, to ensure accuracy and compliance.
- Resolve data discrepancies and payment issues through thorough research and system analysis, enhancing overall payroll accuracy.
- Verify eligibility using Academic Information Systems (AIS) and Federal Work Study guidelines.
- Coordinate with internal departments to ensure timely processing of requests, facilitating efficient operations.
- Maintain confidentiality and accuracy of sensitive employee data.
Fiscal Assistant / Account Manager
University of Chicago
Chicago, IL
08.2015 - 04.2022
- Managed 50+ accounts, ensuring accurate financial records and timely account balance updates.
- Processed credit card payments, checks, and wire transfers using PayConex and internal systems.
- Reconciled accounts and corrected discrepancies to maintain accurate reporting.
- Executed data entry for payments, invoices, and account updates, enhancing data integrity.
- Addressed customer inquiries via phone and email, achieving high customer satisfaction levels.
- Assisted with order processing and customer service support functions.
City Carrier Assistant
United States Postal Service
Chicago, IL
03.2014 - 07.2015
- Sorted and prepared mail and parcels in sequence for efficient delivery on specified route.
- Collected and sorted mail and parcels from various downtown locations for delivery.
- Delivered mail and packages to designated routes efficiently.
- Sorted and organized incoming mail for timely distribution.
- Utilized handheld devices for tracking deliveries and customer signatures.
Contact Center Associate
Allstate Insurance Company
Northbrook, IL
05.2012 - 08.2013
- Engaged with customers to identify issues and questions, delivering attentive support to enhance satisfaction.
- Handled inquiries on billing and payment processing, offering clear information to facilitate understanding.
- Educated policyholders/agents on life insurance policies, managing 100-150 calls/emails daily.
Education
High School Diploma -
Jones Metropolitan High School of Business & Commerce
Chicago, IL06-1997
Skills
- Workday
- PayConex
- ServiceNow
- Database Management
- Data Accuracy
- Typing 85wpm
- Quality Assurance
- Documentation
- Document Management
- Customer Service
- Client Support
- Problem Solving
- Issue Resolution
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Time Management
- Multitasking
- Written Communication
- Verbal Communication
Timeline
HR Student Payment Specialist
University of Chicago
04.2022 - Current
Fiscal Assistant / Account Manager
University of Chicago
08.2015 - 04.2022
City Carrier Assistant
United States Postal Service
03.2014 - 07.2015
Contact Center Associate
Allstate Insurance Company
05.2012 - 08.2013
High School Diploma -
Jones Metropolitan High School of Business & Commerce