Tiffany Shalberg
Overland Park,KS
Summary
Charismatic, organized and motivated sales professional. Strong passion for leading with team-oriented mindset. Adaptable with any personality. Builds strong relationships through effective listening. Strong interpersonal skills with "Over the top" customer service. Magnetic, fun, energetic people-person. Natural born leader and multi-tasking guru.
Overview
18
18
years of professional experience
Work History
Senior Living Advisor
A Place For Mom Inc.
Overland Park, KS
06.2022 - 04.2026
- Guided families through senior living options to ensure informed decision-making.
- Conducted needs assessments to tailor care solutions for clients.
- Developed strong relationships with senior communities to enhance referral networks.
- Collaborated with multidisciplinary teams to streamline client transitions into facilities.
- Analyzed market trends to identify opportunities for service improvement and growth.
- Implemented innovative sales strategies that led to increased inquiries from prospective residents.
- Maintained detailed records through pipelines and CRM of all interactions with potential clients, allowing for more effective follow-up efforts over time.
Customer Experience Coordinator, Credit Card Sales
TJ Maxx, TJX Companies
Overland Park, KS
04.2021 - 06.2022
- Helped customers understand return policies and processed items including online returns.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Created successful sales training techniques for front end operations
- Personally retained top regional accolades in credit card sales at 4.25% application penetration percentage.
- Listened, communicated and effectively worked with customers who were extremely upset and resolved issues in a timely matter.
Team Mentor, Direct Sales
Tastefully Simple
Overland Park, KS
05.2008 - 01.2020
- Put together sales proposals and contracts.
- Managed all field sales and service promotions for Tastefully Simple.
- Wrote weekly reports outlining activities, talent acquisition, sales and business development coaching.
- Met customers in homes, businesses and expo events to discuss and demonstrate products.
Administrative Assistant
Blue Valley Schools
Overland Park, KS
08.2013 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, travel and maintained calendars to prepare for meetings .
- Handled incoming and outgoing mail, email and faxes. Fixed copier machines.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled all graduation banquet events including counselor support for seniors to graduate.
Education
Sales/Marketing; Mathmatical Statistics - Business Management
The University of Arizona
Tucson, AZSkills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Salesforce CRM
- Inter-Department Collaboration
- Sales Quota Achievement
- Proactive Self-Starter
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
- Microsoft Office Suite
- Promoting Brand and Company Identity
- Business Development
- Patient and Empathetic
- Complex Product Knowledge
Accomplishments
- Supervised team of 425 consultants and provided business development coaching.
Timeline
Senior Living Advisor
A Place For Mom Inc.
06.2022 - 04.2026
Customer Experience Coordinator, Credit Card Sales
TJ Maxx, TJX Companies
04.2021 - 06.2022
Administrative Assistant
Blue Valley Schools
08.2013 - 05.2018
Team Mentor, Direct Sales
Tastefully Simple
05.2008 - 01.2020
Sales/Marketing; Mathmatical Statistics - Business Management
The University of Arizona