Tiffinee Allen
Cincinnati,OH
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Associate Case Manager
Greater Cincinnati Behavioral Mental Health Services
Cincinnati, OH
05.2024 - 12.2025
- Developed individualized care plans to address client needs and promote positive outcomes.
- Coordinated services with external agencies to ensure comprehensive support for clients.
- Conducted assessments to determine eligibility for various programs and resources.
- Monitored client progress and adjusted care plans based on evolving requirements.
- Facilitated communication between clients, families, and service providers to enhance collaboration.
- Provided crisis intervention and conflict resolution strategies during challenging situations.
- Trained new staff on case management protocols and best practices for client engagement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Direct Support Professional
Halom House
Cincinnati, OH
11.2023 - 08.2024
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Developed and implemented individualized care plans, ensuring alignment with clients' goals and preferences.
- Facilitated communication between clients, families, and multidisciplinary teams to improve service delivery.
- Monitored client progress and adjusted care strategies based on observed behaviors and feedback.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
STNA HHA
Trinity In Home Care
06.2014 - 08.2024
- Assist the elderly with everyday care, such as bathing clothing, meal prep and activities
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition and progress.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Used wheelchairs, Hoyer lifts and SARA 300 equipment to assist with patient ambulation in room, hallways and bathroom.
- Provided total hygiene care to 10 -15 patients per shift by assisting with skincare, bathing and toileting.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Provided compassionate care to clients, supporting daily living activities and promoting overall well-being.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical intervention when necessary.
- Assisted clients with personal hygiene tasks, enhancing dignity and comfort during care routines.
- Maintained accurate documentation of care provided, contributing to compliance with healthcare regulations and standards.
Camp Counselor
YMCA Carl H. Linder
05.2016 - 08.2016
- I provided a safe place for 20 to 25 children to come and enjoy a great summer.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Followed established emergency procedures to enable best possible resolution of incidents.
Education
Bachelor Of Social Work - Social Work
Spring Arbor University
Spring Arbor, MI 02.2023 - 12.2025
Associate of Arts -
Cincinnati State Technical And Community College
05.2016
Skills
- Medication Assistance
- Family Support and Assistance
- Case Management
- Chronic Disease Management
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Community resources
- Critical thinking
Certification
State Testing Nursing Assistant
Additional Information
https://www.linkedin.com/in/tiffinee-allen-8b6a1b198/
Timeline
Associate Case Manager
Greater Cincinnati Behavioral Mental Health Services
05.2024 - 12.2025
Direct Support Professional
Halom House
11.2023 - 08.2024
Bachelor Of Social Work - Social Work
Spring Arbor University
02.2023 - 12.2025
Camp Counselor
YMCA Carl H. Linder
05.2016 - 08.2016
STNA HHA
Trinity In Home Care
06.2014 - 08.2024
Associate of Arts -
Cincinnati State Technical And Community College