MARIA GARCIA
San Leandro,CA
Summary
Hardworking and experienced professional with proven knowledge of case manager, community outreach, and providing support to families. Aiming to leverage my abilities to successfully fill Bilingual Case Manager role at Regional Center of the East Bay.
Overview
5
5
years of professional experience
Work History
Associate Case Manager
Regional Center of the East Bay
San Leandro, CA
01.2023 - Current
- Coverage on open caseloads: Client contact to complete in-person Individual Program Plans, Annual Reviews, Quarterly Reviews and Purchase of Service Authorizations and the corresponding documentation.
- Responding to client, family questions with guidance from the supervisor.
- Completing agency surveys and data collection.
- Assisting case managers with completion of Social Security Applications and re-certifications.
- Assists with Paratransit applications.
- Assist in reviewing and requesting record updates from community agencies (i.e., Hospitals, Schools) and vendors (i.e., ISP, ILS, reports).
- Assist consumers and representatives in locating records or information as needed.
- Provides translation for consumers/families when appropriate.
- Navigate and write reports (i.e., IPP, AR, QR, IPPA)on SANDIS
- Complete Exceptions and Adult/Child Day Care worksheet
MANAGER - CUSTOMER OPERATIONS
OLD NAVY
Alameda, California
10.2021 - Current
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Prepared staff work schedules and assigned specific duties
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Demonstrated and supported continuous improvement and growth mindset
- Developed departmental objectives, budgets, policies, procedures and strategies
- Responded quickly to meet customer needs and resolve problems
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Assisted with new employee training and conducted performance reviews to track overall progress
- Interviewed potential job candidates and made hiring recommendations to general manager
- Workday Knowledge- Hiring, Training, Payroll, Promotions and Terminations
PRODUCT OPERATIONS SPECIALIST
OLD NAVY
Alameda, California
08.2021 - 10.2021
- Responsible of leading a group of associates to replenish with new merchandise, as well as calculating the time given to be used properly and efficient
- Revised production schedules when required due to design changes, labor and material shortages, backlogs, and other interruptions, collaborating with management, marketing, sales, production, and engineering
- Arranged for delivery, assembly and distribution of supplies and parts to expedite flow of materials and met production schedules
- Compiled and prepared documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and repair orders
- Calculated figures, such as required amounts of labor and materials, manufacturing costs, and wages, using pricing schedules, adding machines, calculators, and computers.
ASSISTANT STORE MANAGER
PIERCING PAGODA
Hayward, CA
11.2018 - 08.2021
- Assisted the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections; contributing to an atmosphere of total customer satisfaction
- Provided performance feedback and coaching to employees
- Achieved high per customer sales to meet company expectations
- Used proven customer engagement techniques to increase sales
- Taught loss prevention practices and policies to minimize shrink
- Highlighted sale items and promotions with proper signage and displays
- Created work schedules to maintain top-quality customer service and lower labor costs
- Held employees accountable and corrected issues to achieve high standards
- Maintained organized store environment for customer and employee health and safety
- Workday Knowledge- Hiring, Payroll, Promotions and Terminations
Education
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY -
CALIFORNIA STATE UNIVERSITY, EAST BAY
05.2022
Skills
- SANDIS Knowledge
- Computer skills (Microsoft Word, Sheets, Teams, Zoom, Google Docs, Internet Research, Typing)
- Excellent communication skills
- Bilingual - English & Spanish
- Hiring and Onboarding
- Records Organization and Management
- Focus and Follow-Through
Awards
Honor Student Perfect attendance
Community Service
CATECHIST ASSISTANT, ST CLEMENT, Hayward, CA, 01/01/17, 04/01/19
Languages
Spanish
References
References available upon request.
Timeline
Associate Case Manager
Regional Center of the East Bay
01.2023 - Current
MANAGER - CUSTOMER OPERATIONS
OLD NAVY
10.2021 - Current
PRODUCT OPERATIONS SPECIALIST
OLD NAVY
08.2021 - 10.2021
ASSISTANT STORE MANAGER
PIERCING PAGODA
11.2018 - 08.2021
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY -
CALIFORNIA STATE UNIVERSITY, EAST BAY