America Velazquez
Oakland,CA
Summary
Professional bilingual secretary prepared for a role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
12
12
years of professional experience
Work History
Bilingual Secretary
Regional Center of the East Bay
02.2022 - Current
- Manage approximately 2-4 Early Intervention intakes daily for perspective clients, along with requesting medical records in a timely manner
- Processed Over Three intakes for over a year, along with requesting 3-6 medical/evaluation records per perspective client
- Participate in the Early Intervention and Over Three typing log, entails the logging of IPP's, IPPA reports and sensitive mailings received from Case Management Supervisor's and Case Managers
- Process around 20-25 cover letters weekly for IPP's and IPPA reports that must be sent out to clients and/or their families
- Responsible for the Supervisor of the Day (SOD) calendar in Outlook and make necessary changes when coverage is needed
- Acquired knowledge in processing CDER's and data entry for referred clients
- Process mailings for time sensitive legal letters, such as Final Attempts, Eligibilities, Ineligibility's and Denials
- Enhanced communication efficiency by translating and proofreading documents in both English and Spanish
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Provided clerical support to Case Manager's by copying, faxing, and filing documents
- Developed knowledge in Laserfiche and SANDIS software for the use of client files daily
- Volunteered to help with special projects of varying degrees of complexity
- Provide exceptional customer service when taking calls from client(s) and/or families
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction
Vehicle Acquisitions Coordinator
Enterprise Holdings, LLC
01.2016 - 04.2020
- Maintained daily log of New purchased vehicles
- Utilized Dealertrack CRM software to update vehicles in California In-state registration and title information
- Utilized Dealertrack CRM software to update Out-Of-State vehicles registration and title transferring
- Prepared tax and title documents to submit legal transfer work to DMV
- Organized, maintained, and retained copies/files for routing sheets, vehicle transfers, sales and purchases
- Completed necessary paperwork and closed daily transactions in order for vehicles to be processed
- Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
- Filed electronic and paper documents
- Provided additional support to Managers/Supervisors and other departments
- Wrote, reviewed and submitted 4 reports per day for business records
- Sorted and distributed incoming mail
- Phone coverage for department
- Performed routine data entry or document management
Clerk
U.S. Coast Guard Exchange
04.2013 - 06.2016
- Computed and reported daily transactions using POS system and safe money handling practices
- Assisted in complete set up and breakdown of store operations
- Dealt with customer grievances in professional and friendly demeanor
- Participated in store opening and closing duties
- Promoted company products by thoroughly learning catalog and engaging customers
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Assisted customers by answering questions and fulfilling requests
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers
- Used hand-held devices and computers to record and monitor inventory levels
- Consistently lifted materials weighing as much as 50 pounds
- Answered questions about store policies and addressed customer concerns
- Answered phone calls
Education
No Degree -
California State University, East Bay
Hayward, CA05.2015
High School Diploma -
Oakland High School
Oakland06.2013
Skills
- Bilingual
- MS Office
- Flexible & Adaptable
- Detail oriented
- Creative approach to problem-solving
- Compassion
- Self-motivated professional
- Planning and Coordination
- Organization and Time management
- Customer service
- Quick adaptability to new environments
- Expert in Data Entry CRMs
Timeline
Bilingual Secretary
Regional Center of the East Bay
02.2022 - Current
Vehicle Acquisitions Coordinator
Enterprise Holdings, LLC
01.2016 - 04.2020
Clerk
U.S. Coast Guard Exchange
04.2013 - 06.2016
No Degree -
California State University, East Bay
High School Diploma -
Oakland High School
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