Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Volunteer Experience
Clubshonors
Professional Statement
Affiliations
Accomplishments
Timeline
Generic

TIFFINI M. RUCKER

Atlanta,Georgia

Summary

A motivated junior business marketing major with extensive experience in customer engagement, issue resolution, and service excellence, eager to apply my communication, problem-solving, and leadership skills in a marketing role with growth potential, aspiring to become a marketing director.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front End Checkout

Walmart
Atlanta, GA
04.2021 - Current
  • Greet customers warmly as they enter the store and engage in conversations to identify their specific needs
  • Assist them with their purchasing decisions by offering product recommendations and ensuring they find the items they're looking for
  • Accurately scan items at checkout, calculate the total purchase amount, and efficiently process various forms of payment, including cash, credit, and debit cards
  • Maintain an average transaction accuracy rate of 99%, minimizing errors during checkout
  • Ensure the proper functioning of the cash register throughout the shift
  • At the end of each shift, count the cash drawer and balance it accurately, consistently achieving a 100% reconciliation rate with no discrepancies
  • Prepare the register for the next team member within 10 minutes after the shift ends
  • Apply any applicable store discounts, promotional offers, or coupons to customer purchases, making sure they receive the correct savings
  • Carefully bag customers' items, ensuring they are securely packaged to prevent damage
  • Respond to customer questions or concerns within two minutes, and resolve any issues or complaints in a professional and courteous manner, resulting in a 90% issue resolution rate on the first interaction

Volunteer Member

Jumpstart for Young Children, Inc.
Atlanta, GA
06.2024 - 08.2024
  • Promote literacy, support language and social skills, develop fine motor skills, encourage emotional growth, engaging families, and fostering a love for learning in young children

Volunteer Member

Gate City Day Nursery Association
Atlanta, GA
09.2021 - 04.2022
  • Engaged in reading to children aged three to five and assisted with group activities that supported fine motor skills and language development

Cashier

Subway
Atlanta, GA
08.2020 - 03.2021
  • Greet customers with a friendly attitude and ensure they have a positive and enjoyable experience
  • Address any questions, concerns, or issues that arise, and work to resolve them in a courteous and timely manner, maintaining a 95% customer satisfaction rating
  • Aim to respond to customer inquiries within two minutes on average to ensure efficient service
  • Prepare food following all safety and hygiene standards, ensuring that items are made efficiently and correctly
  • Explain menu items to customers, providing details about ingredients and preparation methods, and offer recommendations based on their preferences
  • Maintain cleanliness and organization throughout the store, including the kitchen, deli, restrooms, and outdoor areas
  • Ensure that all areas are cleaned and sanitized hourly or after every use, resulting in a 30% reduction in customer complaints related to store cleanliness
  • Regular audits achieve a 100% pass rate in health and safety inspections

Education

BBA - Business Marketing

Fort Valley State University
Fort Valley, Georgia
12-2025

High School -

Daniel McLaughlin Therrell High School
Atlanta, Georgia
05.2022

Skills

  • Communication
  • Creativity
  • Problem-Solving
  • Critical thinking
  • Organization
  • Responsibility
  • TeamWork
  • Leadership

Certification

  • Marketing Principles Simternship, 03/01/24
  • Consumer Behavior Simternship, 03/01/24

Additionalinformation

  • Pep Squad, Social Media Team, 01/01/23, 12/31/24
  • Honors List, 09/01/23, 09/30/23
  • Dean's List, 01/01/24, 06/30/24

Volunteer Experience

  • Volunteer Member, Gate City Day Nursery Association, Atlanta, Georgia, 09/01/21, 04/30/22, Engaged in reading to children aged three to five and assisted with group activities that supported fine motor skills and language development.
  • Volunteer Member, Jumpstart for Young Children, Inc., Atlanta, Georgia, 06/01/24, 08/31/24, Promote literacy, support language and social skills, develop fine motor skills, encourage emotional growth, engaging families, and fostering a love for learning in young children.

Clubshonors

  • National Honor's Society, 01/01/21, 12/31/22
  • National Beta Club, 01/01/18, 12/31/22
  • JROTC Color Guard, 01/01/21, 12/31/22

Professional Statement

I am a motivated Junior Business Marketing major with extensive experience in customer engagement, issue resolution, and service excellence, eager to apply my communication, problem-solving, and leadership skills in a marketing role with growth potential, aspiring to become a Marketing Director.

Affiliations

* National Honor's Society | 2021 - 2022

* National Beta Club | 2018 - 2022

* JROTC Color Guard | 2021 - 2022

* Metro Atlanta Scholars Association | 2023 - Current

* Every Mind Matters | 2024 - Current

* NCNW | 2024 - Current

* African Student Association | 2024 - Current

*

Accomplishments

* Honors List - Fall 2023

* Dean's List - Spring 2024

* Pep Squad | Social Media Team 2023 - 2024

Timeline

Volunteer Member

Jumpstart for Young Children, Inc.
06.2024 - 08.2024

Volunteer Member

Gate City Day Nursery Association
09.2021 - 04.2022

Front End Checkout

Walmart
04.2021 - Current

Cashier

Subway
08.2020 - 03.2021

BBA - Business Marketing

Fort Valley State University

High School -

Daniel McLaughlin Therrell High School

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TIFFINI M. RUCKER