Tiffinie Thomas
Chico,CA
Summary
Experienced with benefits administration, ensuring smooth and compliant operations. Utilizes in-depth knowledge of employee benefits programs to enhance overall efficiency and satisfaction. Track record of fostering strong communication and analytical skills to support organizational objectives and employee engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Beertender
Allevity Recruiting & Staffing
Chico, CA
09.2022 - Current
- I have been a Beer tender for Sierra Nevada Events. I enjoy serving people and giving them the service they are expecting. I also work Rolling Hills Casino Events serving drinks too.
Human Resources Benefits Administrator
Rolling Hills Casino
Corning, CA
06.2021 - Current
- Essential Duties and Responsibilities:
- Administer and manage comprehensive employee benefits programs including medical, dental, vision, supplemental insurance, leaves of absence, workers’ compensation, ADA accommodations, and retirement plans. Oversee plan implementation, billing, deductions, vendor coordination, and benefits communications to ensure accurate enrollment, compliance, and employee understanding. Serve as the primary administrator for leave management, workers’ compensation claims, and ADA accommodation requests by reviewing medical documentation, coordinating with managers and payroll, ensuring regulatory compliance, and facilitating return-to-work and light-duty programs. Manage 401(k) and retirement plans, including eligibility, enrollment, compliance reporting, withdrawals, and employee education. Act as the central point of contact for provider documentation, determine leave eligibility, process personnel actions, and communicate approved absences to relevant departments while maintaining confidential records and ensuring adherence to federal, state, and internal policies.
Medical Records
Northern Valley Indian Health
Chico, CA
02.2018 - 05.2020
- I have gain a lot of experience dealing with medical records since I was given the opportunity to work in the department over a year ago. I am very proficient and detail oriented to ensure I make minimal to hopefully no mistakes.
Benefits Coordinator
Gold Country Casino & Hotel
Oroville, CA
09.2015 - 02.2018
- Managed employee benefits enrollment and changes, ensuring compliance with company policies.
- Coordinated communication between employees and insurance providers to resolve inquiries effectively.
- Developed and maintained comprehensive benefits documentation for employee reference.
- Evaluated vendor services to optimize benefit offerings and improve employee satisfaction.
- Led training sessions for staff on benefits programs, enhancing understanding and utilization.
- Implemented process improvements that increased efficiency in benefits administration workflows.
- Collaborated with HR team to align benefits strategies with organizational goals and objectives.
HR Admin Assistant
Gold Country Casino
Oroville, CA
01.2015 - 09.2015
- SUMMARY: This position includes working under the supervision of the Director Human Resources, assisting with recruiting and processing of employee, related paperwork, assisting in training development, delivery and associated documentation, and associated departmental clerical functions. This position entails a combination of public relations and administrative functions, which must be performed with efficiency, diplomacy, confidentiality and a consistently positive attitude.
- ESSENTIAL DUTIES:
- Manages multiple projects in a fast-paced environment.
- Knowledge of employment laws, and governmental compliance as they apply to Native American Gaming.
- Must have excellent computer skills in word, excel, outlook, etc.
- Prepares reports, speaks and writes effectively and work under a minimum of direction.
- Assists in the development, delivery and associated paperwork and support of Casino training programs.
- Coordinates and directs a variety of complex tasks and assignments.
- Facilitate recruiting and selection process, create and maintain accurate records of hiring process.
- Assist departments with scheduling interviews; make arrangements for interviews; schedule rooms; distribute interview information packets; maintain confidentiality of interview process.
- Ensure that an H.R. representative is available to be present during all interviews.
- Review all incoming paperwork (PAF’s, PDR’s, New Hire Forms, Transfer request, Job Postings, etc.) Return to manager any paperwork that is incomplete for completion, and distribute all correct paperwork to H.R. Director to obtain appropriate signatures.
- File all completed paperwork. (Scan paperwork where necessary).
- Assist in preparing files for input by assembling and scanning the necessary paperwork to be entered into ADP.
- Upon completing of data entry, reassemble file in proper order and return to appropriate file drawer.
- Assist in employee recognition programs.
- Exercises good judgment and make sound decisions in a manner consistent with the essential job functions.
- Receive telephone calls, visitors and applicants; answer inquiries regarding job openings, and application procedures.
- Maintain evaluation schedule for Casino personnel; send notifications to managers/supervisors when evaluations are due; process returned evaluations; verify evaluations are signed and complete; maintain computer record of all evaluations; maintain classified job descriptions; organize and maintain records and personnel files; maintain highest degree of confidentiality.
- Assist in employee recognition programs.
- Other duties as assigned by Director of Human Resources.
Family Advocate
Scotts Valley Tribal TANF
Nice, CA
01.2012 - 01.2014
- My Position was responsible for serving needy Native American Families in Lake County. I worked with parents and caretakers with job preparation, work related assistance and other supportive services enabling families to become self-sufficient.
- Elicit factual information from the prospective of current clients who may be suffering from various serious life barriers.
- Read understand and followed complex rules, regulations, policies and memos. Identified and evaluated needs and barriers to occupy employment.
- Conducted intakes, developed family success plans, enter data into an automated computer database system (Eagle Sun TAS), prepared check requests for monthly grant checks and supportive services.
- I communicated effectively both verbally and in writing to prepare clear, concise and accurate reports, forms and agreements.
- Maintained and secured confidential information and documentation.
Executive Assistant
Robinson Rancheria Resort & Casino
Nice, CA
06.2010 - 04.2011
- Executive Assistant
- Assisted the General Manager, responsible for taking all calls, emails, and appointments.
- Responsible for receiving and providing information from all Managers within the Casino.
- Composed all minutes for weekly managers' meetings.
- Created and managed spread sheets for all contracts within the Casino.
- Managed the insurance for all company vehicles along with drivers.
- Collected and electronically stamped all mail leaving the building and picked up and distributed mail.
HR Clerk
Robinson Rancheria Resort & Casino
Nice, CA
10.2009 - 06.2010
- Received, logged and filed all applications. Checked employment and personal references for each applicant, contacted each applicant interviews. Conducted interviews for each department within the Casino. Filed and organized all active and inactive employee files.
Casino Receptionist
Robinson Rancheria Resort & Casino
Nice, CA
01.2009 - 10.2009
- Provide great customer service.
- Responsible for taking all calls coming into the Casino and transfer to proper phone line and/or provide information pertained to the Casino.
- Received all call-ins for each department and log them.
Courtesy Clerk
Safeway
Lakeport, CA
01.2005 - 01.2009
- Bagged groceries, swept/moped store floor, collected garbage from all departments.
- Collected shopping carts from the outside of the store.
- Cleaned restrooms.
- Deli Clerk
- Provided great customer service, prepared hot and cold food, cut meats and cheeses, and handled cash register.
Education
Some college -
Lower Lake High School
Lower Lake, CA01.2003
Skills
- HRIS
- Schedule Management
- Microsoft Outlook
- Clerical Experience
- Medical office experience
- Workplace incident investigation
- Personal Assistant Experience
- Workday
- Tuition reimbursement management
- FMLA
- Employee data management
- Paid time off management
- Cultural awareness program implementation
- Human resources - Human resources experience (6-10 years)
- Recruitment process improvement
- Recruiting
- Food safety
- Retirement plan management
- Health insurance management
- Resume screening
- Microsoft Word
- Employee assistance program management
- Employee onboarding
- Epic
- Interviewing
- Customer service
- Payroll
- Life insurance management
- Disciplinary action management
- HR compliance
- Time management
- Benefits administration
- Employee offboarding
- Employee grievance management
- Employee record maintenance
- Flexible spending account management
- ADP Workforce Now
- Employee relations
- Serving
- Employee attendance management
- HR policy development
- HR strategy development
- Excel, Word, Power Point, Outlook
- Incentive plan management
- POS
- HR systems (technically supported)
- Collaboration with hiring managers
- Labor law compliance
- Flexible work arrangement practices
- Event Planning
- Performance reviews
- Recruiting strategy development
- Hospitality
- Wellness program management
- Disability insurance management
- Typing
- Medical Scheduling
- Organizational skills
- HR department experience
- Employee Orientation
- Medical Records
- Employee misconduct investigations
- Administrative Experience
Certification
- Human Resources Management Certification - Completed 09/28/2025
- THRP - Tribal Human Resources Professional Certification - Completed 10/1/2025
Timeline
Beertender
Allevity Recruiting & Staffing
09.2022 - Current
Human Resources Benefits Administrator
Rolling Hills Casino
06.2021 - Current
Medical Records
Northern Valley Indian Health
02.2018 - 05.2020
Benefits Coordinator
Gold Country Casino & Hotel
09.2015 - 02.2018
HR Admin Assistant
Gold Country Casino
01.2015 - 09.2015
Family Advocate
Scotts Valley Tribal TANF
01.2012 - 01.2014
Executive Assistant
Robinson Rancheria Resort & Casino
06.2010 - 04.2011
HR Clerk
Robinson Rancheria Resort & Casino
10.2009 - 06.2010
Casino Receptionist
Robinson Rancheria Resort & Casino
01.2009 - 10.2009
Courtesy Clerk
Safeway
01.2005 - 01.2009
Some college -
Lower Lake High School