Tiffney Gray
Walgreens
Montgomery
9
years of professional experience
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability.
Work History
Shift Leader
1 Year 8 Months- Monitored store operations to comply with company policies and procedures.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty levels.
- Oversaw daily cash transactions, reconciling discrepancies to maintain financial integrity and accuracy.
- Analyzed cash management reports, providing insights for strategic decision-making and resource allocation.
- Maintained cash drawer balance through regular reconciliation and error resolution.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative
2 Years 3 Months- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Assisted customers with account management and transaction processing across various platforms.
- Educated clients on banking products, services, and digital tools to enhance user experience.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
Lead Sales Associate
7 Months- Delivered exceptional customer service, enhancing retention through effective communication of promotions, customer programs, and products.
- Completed all point-of-sale opening and closing procedures, and counted the cash register contents.
- Organized and reported financial data to track payment histories and support financial accountability.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Trained team members on cashier operations, ensuring adherence to company policies and procedures.
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
- Greeted customers at the entrance and provided information about products available.
Assistant Manager
1 Year 4 Months- Collaborated with team to enhance project efficiency through streamlined processes.
- Maintained professional relationships with suppliers and customers to ensure smooth operations.
- Taught my team members how to use effective strategies to meet operational and sales goals.
- Supervised and trained employees to foster skill development and operational readiness.
- Enhanced customer satisfaction through effective communication.
- Communication with customers
- Implemented promotional strategies, enhancing customer engagement and sales performance.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative work environment.
Cashier
3 Years 1 Month- Used cash registers and POS systems to request and record customer orders and compute bills
- Educated customers on promotions, enhancing their shopping experience and driving sales.
- Helped customers by answering their questions and completing their requests
- Educated customers about promotions to increase sales.
- Assisted customers by answering questions and fulfilling requests, ensuring high levels of satisfaction.
- Operated cash registers and POS systems to process orders and compute bills accurately, supporting efficient transactions.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
Education
High School
Skills
Transaction reconciliations
Cash handling
Payment processing
Card transactions
Card payment processing
POS operations
Sales
Order monitoring
Customer service
Customer satisfaction
Team leadership
Verbal communication
Conflict resolution
Good telephone etiquette
Multitasking ability
Computer literate
ID verification
Timeline
Shift Leader
Walgreens
11.2024 - CurrentRead More
Customer Service Representative
SYKES
08.2022 - 11.2024Read More
Lead Sales Associate
Dollar General
01.2022 - 08.2022Read More
Assistant Manager
Family Dollar
08.2020 - 12.2021Read More
Cashier
McDonald's
07.2017 - 08.2020Read More
G W Carver Senior High School
High School
Read More