Tiffoni Robinson
Scottsdale,AZ
Summary
Highly skilled in analyzing and validating patient information, diagnoses, and billing data. Demonstrated leadership skills in efficiently processing high volumes of patient information and achieving revenue generation goals. Exceptional ability to communicate and develop customer relationships, providing excellent service. Strong interpersonal skills and talent for simplifying complex concepts. Adept at acquiring new skills quickly and thriving on diverse challenges. Maintains confidentiality, tact, and diplomacy.
Overview
16
16
years of professional experience
Work History
Collection Specialist
PHI AIR MEDICAL
12.2023 - 06.2024
- Performed insurance claim follow-ups for insurance denials and appeals.
- Submitted appeals and resubmission of claims.
- Contacted commercial and government insurance companies to check claims, eligibility, and benefits via phone or online portals.
- Communicated directly with patients regarding their financial responsibility from services.
- Documented all calls timely and accurately in the patients' account in the billing system EHR and EMR.
- Established payment arrangements per company policy.
- Managed outstanding self-pay accounts and status for management.
- Assisted with correspondence and other administrative duties as needed.
Executive Administrator Assistant
Matters of the Spirit Mental Health Clinic
01.2018 - 11.2023
- Managed front desk staff and assisted with scheduling, insurance verification, collected co-pays and payments.
- Answered phones calls and taking messages.
- Welcomed all visitors and interacting with them checking them in.
- Trained new employees on administrative duties.
- Arranged meetings and other events.
- Set and managed the daily schedules and calendars of company executives.
- Prepared and/or edited documents, such as expense reports, memos and invoices.
Reimbursement Specialist
Advent Ear Nose Throat Clinic
03.2016 - 12.2017
- Cash payment and posting
- Worked directly with the insurance company, healthcare provider, and patients to get a claim processed and paid.
- Timely follow-up reviewing and appealing unpaid and denied claims.
- Verified patients' insurance coverage conducts complete benefit investigations.
- Answered patients' billing questions internal and external.
- Managed the facility's Accounts Receivable reports.
Mail Carrier
United States Postal Service
10.2015 - 03.2016
- Delivered packages and mail to businesses and people in towns, cities, and rural areas
- Set up a route and deliver mail six days a week on route
- Secured many envelopes or parcels with a rubber band
- Retrieved outgoing mail from boxes
- Placed larger packages on porch or doorsteps
- Ensured people sign off for receipt of package.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Account Representative
Medical College of Wisconsin
08.2008 - 10.2015
- Timely follow up on insurance claims denials, exceptions, or exclusions
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked reports from various payers
- Updated patient demographics information.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Education
Bachelor of Science - Healthcare Management
Lakeland University
Waukesha, WI01.2015
Associate of Applied Science - Liberal Arts And Sciences
Milwaukee Area Technical College
Milwaukee, WI12.2010
Skills
- Office Management/ Leadership
- Attention to detail
- Exceptional Customer Service
- Time management
- Confidentiality
- Accounting/Bookkeeping
- Excellent oral and written communication skills
- Microsoft, Excel, Teams, Powerpoint
- Problem Solving
- 15 years of Medical Billing
- EMR and EHR system
- Epic Training
- Medical Terminology
- CPT and ICD-10 codes
- Teamwork and Collaboration
Timeline
Collection Specialist
PHI AIR MEDICAL
12.2023 - 06.2024
Executive Administrator Assistant
Matters of the Spirit Mental Health Clinic
01.2018 - 11.2023
Reimbursement Specialist
Advent Ear Nose Throat Clinic
03.2016 - 12.2017
Mail Carrier
United States Postal Service
10.2015 - 03.2016
Account Representative
Medical College of Wisconsin
08.2008 - 10.2015
Bachelor of Science - Healthcare Management
Lakeland University
Associate of Applied Science - Liberal Arts And Sciences
Milwaukee Area Technical College
Similar Profiles
Mackenzie GoldenMackenzie Golden
Flight Nurse at PHI Air MedicalFlight Nurse at PHI Air Medical
Marcus DanielsMarcus Daniels
IT Supervisor at PHI Air MedicalIT Supervisor at PHI Air Medical
ROBYN ZEMEKROBYN ZEMEK
FLIGHT NURSE, PARAMEDIC at PHI Air MedicalFLIGHT NURSE, PARAMEDIC at PHI Air Medical
Billy MarshBilly Marsh
Flight Paramedic at PHI air medical of kentuckyFlight Paramedic at PHI air medical of kentucky
Mason GraceMason Grace
Senior Deli Clerk at Sprouts Farmers Market Inc.Senior Deli Clerk at Sprouts Farmers Market Inc.