Results-oriented Assistant Store Manager offering 5 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam's Club
Jacksonville, United States
10.2020 - 04.2022
Train and develop new hires in member specialist objectives.
Assist with front-end processes including register approved overrides and decision making.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Resolved concerns with products or services to help with retention and drive sales.
Assistant Store Manager
Walmart
Jacksonville/ Tallahassee, FL
07.2019 - 10.2020
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Assistant Branch Manager
Enterprise Holdings
Tallahassee, FL
05.2016 - 08.2019
Promoted from Management Trainee to Tri-Brand Assistant Manager at Airport
Trained and developed new team members in alignment with branch service standards and objectives.
Supervised team of 25 branch employees and made recommendations regarding performance evaluations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Built rapport with account holders by reaching out with product recommendations and account updates.
Hands on training; learning business operations and managing a multi-million dollar business, making an impact on growth and profitability
Protected company assets with strategic risk management approach.
Identified and capitalized on community business opportunities with effective networking.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH
06.2023
Bachelor of Arts - Strategic Communication/ Public Relations
Flagler College
Saint Augustine, FL
05.2016
Skills
Problem Anticipation and Resolution
Assignment Delegation
Policy Development and Enforcement
Time Management
Mathematical Calculation and Reasoning
Focus and Follow-Through
Coaching and Mentoring
Marketing and Promotions
Inventory Control
Strategic Merchandising
Sales Tracking
Hiring and Training
Timeline
Member Specialist
Sam's Club
10.2020 - 04.2022
Assistant Store Manager
Walmart
07.2019 - 10.2020
Assistant Branch Manager
Enterprise Holdings
05.2016 - 08.2019
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Strategic Communication/ Public Relations
Flagler College
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