Tifphanie Stafford
Jacksonville,FL
Summary
Results-oriented Assistant Store Manager offering 5 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam's Club
Jacksonville, United States
10.2020 - 04.2022
- Train and develop new hires in member specialist objectives.
- Assist with front-end processes including register approved overrides and decision making.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Assistant Store Manager
Walmart
Jacksonville/ Tallahassee, FL
07.2019 - 10.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Assistant Branch Manager
Enterprise Holdings
Tallahassee, FL
05.2016 - 08.2019
- Promoted from Management Trainee to Tri-Brand Assistant Manager at Airport
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 25 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Hands on training; learning business operations and managing a multi-million dollar business, making an impact on growth and profitability
- Protected company assets with strategic risk management approach.
- Identified and capitalized on community business opportunities with effective networking.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH06.2023
Bachelor of Arts - Strategic Communication/ Public Relations
Flagler College
Saint Augustine, FL05.2016
Skills
- Problem Anticipation and Resolution
- Assignment Delegation
- Policy Development and Enforcement
- Time Management
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Coaching and Mentoring
- Marketing and Promotions
- Inventory Control
- Strategic Merchandising
- Sales Tracking
- Hiring and Training
Timeline
Member Specialist
Sam's Club
10.2020 - 04.2022
Assistant Store Manager
Walmart
07.2019 - 10.2020
Assistant Branch Manager
Enterprise Holdings
05.2016 - 08.2019
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Strategic Communication/ Public Relations
Flagler College
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