Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tifphanie Stafford

Jacksonville,FL

Summary

Results-oriented Assistant Store Manager offering 5 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.

Overview

6
6
years of professional experience

Work History

Member Specialist

Sam's Club
Jacksonville, United States
10.2020 - 04.2022
  • Train and develop new hires in member specialist objectives.
  • Assist with front-end processes including register approved overrides and decision making.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.

Assistant Store Manager

Walmart
Jacksonville/ Tallahassee, FL
07.2019 - 10.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Assistant Branch Manager

Enterprise Holdings
Tallahassee, FL
05.2016 - 08.2019
  • Promoted from Management Trainee to Tri-Brand Assistant Manager at Airport
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised team of 25 branch employees and made recommendations regarding performance evaluations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Hands on training; learning business operations and managing a multi-million dollar business, making an impact on growth and profitability
  • Protected company assets with strategic risk management approach.
  • Identified and capitalized on community business opportunities with effective networking.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Master of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
06.2023

Bachelor of Arts - Strategic Communication/ Public Relations

Flagler College
Saint Augustine, FL
05.2016

Skills

  • Problem Anticipation and Resolution
  • Assignment Delegation
  • Policy Development and Enforcement
  • Time Management
  • Mathematical Calculation and Reasoning
  • Focus and Follow-Through
  • Coaching and Mentoring
  • Marketing and Promotions
  • Inventory Control
  • Strategic Merchandising
  • Sales Tracking
  • Hiring and Training

Timeline

Member Specialist

Sam's Club
10.2020 - 04.2022

Assistant Store Manager

Walmart
07.2019 - 10.2020

Assistant Branch Manager

Enterprise Holdings
05.2016 - 08.2019

Master of Science - Human Resources Management

Southern New Hampshire University

Bachelor of Arts - Strategic Communication/ Public Relations

Flagler College
Tifphanie Stafford