Member Specialist
Tamara Pritchard
Sam’s Club
Bartow,FL
34
Years of experience
Dynamic professional with a proven track record at Sam’s Club, excelling in customer service excellence and membership renewals. Skilled in data entry and problem-solving, consistently enhancing client satisfaction and retention. Adept at cross-selling and service upselling, driving results through effective communication and teamwork. Increased member renewals by 20% through exceptional service and support.
Work History
Member Specialist
3 Years 1 Month- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted members with product inquiries, ensuring exceptional customer service and satisfaction.
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Trained new staff on operational procedures, fostering a knowledgeable and cohesive team environment.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Member Specialist
2 Years 11 Months- Assisted members with product inquiries, ensuring exceptional customer service and satisfaction.
- Processed membership applications, accurately verifying information and streamlining onboarding experience.
- Collaborated with team to maintain organized merchandise displays, enhancing shopping environment for members.
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Trained new staff on operational procedures, fostering a knowledgeable and cohesive team environment.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
Sales Associate
8 Years 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Demonstrated product features and benefits, improving customer understanding and satisfaction.
- Maintained organized sales floor, ensuring products were displayed attractively and accurately labeled.
- Processed transactions efficiently using point-of-sale systems while managing cash register operations.
Education
High School Diploma
Skills
Exceptional communication
Data entry proficiency
Client retention strategies
Cross-selling
Customer service
Customer support
Service upselling
Membership renewals
Point-of-sale system
Member account management
Teamwork
Problem-solving
Calm and professional under pressure
Reliability
Excellent communication
Understanding customer needs
Customer service excellence
Organizational skills
Active listening
Verbal and written communication
Money handling
Decision-making
Problem resolution
Teamwork skills
Timeline
Member Specialist
Sam’s Club
05.2023 - 06.2026Read More
Member Specialist
Sam’s Club
05.2020 - 04.2023Read More
Sales Associate
RadioShack
08.1992 - 04.2001Read More
Arsenal Technical High School
High School Diploma
Read More