Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kirsten Rhame

Amarillo,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Member Specialist

Sam's Club
04.2024 - 09.2025
  • Assisted members with inquiries, ensuring accurate information and support.
  • Participated in training sessions, developing skills for professional growth within role.
  • Handled sensitive member information, maintaining strict confidentiality at all times.
  • Boosted member renewals by consistently providing exceptional customer service and support.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring daily reconciliation of funds.
  • Trained new cashiers on operational procedures and customer service standards.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.

Cashier

Walmart Neighborhood Market
11.2023 - 03.2024
  • Processed customer transactions efficiently using POS systems to ensure accurate billing.
  • Maintained cash register operations, balancing cash drawers at the beginning and end of shifts.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Cleaning the front end area after closing and facing shelves for the following day.

Front End Associate

Camping World
05.2022 - 09.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained merchandise presentation standards, ensuring appealing store displays.
  • Operated point-of-sale system efficiently, processing transactions accurately.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Provided product information and support to customers, increasing customer satisfaction.
  • Managed inventory levels, restocking items as needed to maintain availability.
  • Trained new associates on operational procedures and customer service expectations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Caretaker

Self
07.2012 - 04.2022
  • Supervised daily activities, ensuring safety and engagement of children in care.
  • Addressed behavioral issues with effective strategies, ensuring a supportive environment for all children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Introduced children to educational games and activities to boost learning.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.

Education

High School Diploma -

River Road High School
Amarillo, TX
05-1985

Skills

  • Exceptional communication
  • Data entry proficiency
  • Client retention strategies
  • Cross-selling
  • Strong interpersonal skills
  • Customer service
  • Customer support
  • Relationship building
  • Complaint handling
  • Payment processing
  • Dispute resolution
  • Membership renewals
  • Point-of-sale system
  • Teamwork
  • Problem-solving abilities
  • Multitasking Abilities
  • Effective communication
  • Money handling
  • Phone etiquette
  • Adaptability

Languages

English
Full Professional

Timeline

Member Specialist

Sam's Club
04.2024 - 09.2025

Cashier

Walmart Neighborhood Market
11.2023 - 03.2024

Front End Associate

Camping World
05.2022 - 09.2023

Caretaker

Self
07.2012 - 04.2022

High School Diploma -

River Road High School

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Kirsten Rhame