Summary
Education
Skills
Work History
Work Availability
Other Interests
Quote
Overview
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Tifsihet (Tiff) Hailemariam

Tifsihet (Tiff) Hailemariam

Berkeley,CA

Summary

Guest Services professional with a proven track record in optimizing policies, managing guest services operations, and coordinating events. Extensive experience in handling VVIP guests and private party groups, combined with knowledge of customer preferences, industry standards, and successful strategies for maintaining guest loyalty, has helped me build long-lasting relationships with guests. I approach work with a goal-oriented mindset and a tenacious attitude, which allows to deliver exceptional service while meeting guests' needs. Regularly conduct reviews and inspections to ensure that team maintains exceptional quality standards. Additionally, proficient in using [Software] to streamline operations and achieve organizational goals.

Education

High School Diploma -

Nazareth Nativity School

Associate of Arts - Business Administration And Managment

Laney College
Oakland, CA

Skills

  • Guest Relations
  • Communication
  • Problem Resolution
  • Project Management
  • Complaint Resolution
  • Administrative Oversight
  • Customer Relationship Management

Work History

Guest Services Manager

Miller & Lux Tyler Florence Restaurant
10.2021 - Current
  • Responsible for overseeing operation of reservations, guest services, member services, and hosts; maximizing revenue and productivity; updating with training and developing team members; establishing and maintaining high-touch service and quality.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Manage VVIPs by being first direct contact via phone, email, and in-person working with their needs before and during their visit to restaurant or event space.
  • Assisting General Manager with organizing meetings, correspondence inquiries and complaints, and general administrative office work.
  • Managing and coordinating with marketing team and managers, leading marketing research, and liaising with media, advertising, vendors, and PR team.
  • Communicating with Event Manager with pre-planning, coordination, room setup/ breakdown, maintaining timeline, and liaising with chefs and guests.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.

Group Reservations Coordinator

Hyatt Regency Downtown SOMA(PC)
01.2018 - 03.2020
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Communicate and work closely with Sales/Revenue Departments concerning Citywide Conventions, Weddings, and Tour Groups.
  • Perform group pickup for clients, Accounting Department and any other client requests regarding hotel stays to establish great clientele.
  • Manage group contracts group series inventory and group bookings.
  • Attend weekly meetings with Revenue and Sales Department to give input on trends and opportunities to increase revenue.

Guest Service Representative

Hyatt Regency Downtown SOMA(PC)
01.2017 - 12.2017
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies promptly and courteously.
  • Assisting Front Office Supervisor and Managers with special requests for VIP guests.
  • Attending pre-shift meetings with Front Office Housekeeping Managers, Reservations, and PBX Departments to make sure guest requests and check-in run smoothly.
  • Provided high level of customer service to each person by engaging guests using active listening and practicing interpersonal skills.
  • Created and maintained company phone directory with current extensions and staff information.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Other Interests

I enjoy creating floral art/floral arrangements, volunteering for non-profit animal shelters and traveling.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Overview

7
7
years of professional experience

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Tifsihet (Tiff) Hailemariam