Tiger Lara
Phoenix,AZ
Summary
Skilled in providing top-notch customer service and managing financial transactions. Experience includes processing payments, setting up accounts, and troubleshooting issues to ensure client satisfaction. Strengths include strong analytical skills, ability to multitask and keen attention to detail. Previous roles have resulted in improved customer experience through proactive communication and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Account Services Representative
Cox Communications
Phoenix, Ari
10.2018 - Current
- Provided excellent customer service to clients by responding to inquiries and resolving complaints in a timely manner.
- Processed incoming payments from customers according to company policies and procedures.
- Advised customers on product features, benefits, pricing plans, promotional offers.
- Participated in team meetings to discuss best practices for handling difficult customer situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Arts - Art Education
Central Arizona College
Coolidge, AZ10-2010
Bachelor of Arts - Traditional Art
Collins College
Phoenix, AZ02-2009
Skills
- Strong interpersonal skills
- Account Management
- Customer Service
- Problem-Solving
- Professional phone voice
- Work Prioritization
- Data Management
- Problem Resolution
- Analytical Skills
- Analytical Thinking
- Customer Relations
- Call Center Operations
- Conflict Resolution
- Professionalism
- Communication Skills
- Interpersonal Communication
- Resourcefulness
- Attention to Detail
Timeline
Account Services Representative
Cox Communications
10.2018 - Current
Associate of Arts - Art Education
Central Arizona College
Bachelor of Arts - Traditional Art
Collins College
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