Tigi Maio
Rochester Hills
Summary
Dedicated professional with a strong background in customer service and patient support. Skilled in active listening, attention to detail, and relationship building. Committed to enhancing patient independence through compassionate care.
Overview
4
4
years of professional experience
Work History
RST
Resilire Neuro
Troy
06.2025 - 08.2025
- Provided one-on-one support to patients recovering from neurological injuries or cognitive impairments, assisting with daily living skills, mobility, and therapeutic routines.
- Assisted clinicians with implementing individualized rehabilitation plans, reinforcing exercises, and behavioral strategies to improve patient independence.
- Monitored patient progress and documented behaviors, engagement, and response to interventions in accordance with facility standards.
- Supported patients in developing emotional regulation, communication skills, and coping strategies during sessions.
- Ensured a safe, supportive therapeutic environment by following clinical guidelines and crisis-prevention protocols.
- Communicated changes in patient condition and progress to supervising therapists, nurses, and multidisciplinary team members.
- Helped patients practice life skills such as hygiene, organization, task sequencing, and community-based activities.
Waitress
Kerbys Koney Island
Shelby
06.2022 - 04.2025
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely food preparation.
- Assisted in training new team members on service standards.
- Handled customer inquiries and resolved any issues promptly.
- Processed payments and managed cash register transactions efficiently.
- Developed positive relationships with regular customers through friendly conversation.
Pizza Maker
Jets Pizza
Rochester
12.2021 - 03.2022
- Handled cash transactions and processed payments at the front counter accurately.
- Engaged with customers, providing friendly service and addressing inquiries promptly.
- Handled customer orders on time, ensuring the accuracy of orders.
- Cleaned and sanitized kitchen surfaces and equipment.
- Operated pizza ovens to ensure optimal cooking temperatures and times.
Education
High School Diploma -
Stoney Creek High School
Rochester, MI05-2024
Some College (No Degree) - Advertising
Michigan State University
East Lansing, MISkills
- Customer service
- Time management
- Relationship building
- Attention to detail
- Active listening
- Friendly, positive attitude
- Organization and time management
- Multitasking Abilities
Languages
Albanian
Native/ Bilingual
Timeline
RST
Resilire Neuro
06.2025 - 08.2025
Waitress
Kerbys Koney Island
06.2022 - 04.2025
Pizza Maker
Jets Pizza
12.2021 - 03.2022
High School Diploma -
Stoney Creek High School
Some College (No Degree) - Advertising
Michigan State University