tigist bekele
E
San Jose,CA
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each customer suspectable (Job Title) experience in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems, Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance, and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware, upgrading, and installing anti-viruses software. Motivated professional offering (Degree) in (Area of study). Adds value to any organization in need of great Collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
Work History
IT Technician
Apple Inc
Sacramento, CA
02.2018 - Current
- Perfumed troubleshooting on networking and connectivity issues to restore connections and network access.
- Updated software versions with patches and new installations to close security loopholes and protect users
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes
- Troubleshoot devise to identify and solve issues with hardware or software performance
- Trained user to operate and manage hardware and software
- Diagnosed and determined system issues to route for repair.
- Recommended new and replacement hardware and software purchases
- Maintained office PCs, networks, and mobile devices
- Monitored systems in operation and quickly troubleshot errors
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to a network and peripheral equipment
- Set up and maintain user accounts and client access
- Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
- Followed detailed operational processes and procedures to appropriately analyze, escalate and assist in information security incidents.
- Implemented internal quality standards to secure electronic records' integrity.
- Maintained office PCs, networks, and mobile devices.
Education
Studying IT Technician (computer Science) - Information Technology
08.2023
degree at Asher
Work History
IT Technician
Apple Inc
02.2018 - Current
- Perfumed troubleshooting on networking and connectivity issues to restore connections and network access
- Updated software versions with patches and new installations to close security loopholes and protect users
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Consulted via telephone to understand use problems, run through testing scripts, and ask probing questions to locate root causes
- Troubleshoot devise to identify and solve issues with hardware or software performance
- Trained user to operate and manage hardware and software
- Diagnosed and determined system issues to route for repair.
- Maintained office PCs, networks and mobile devices
- Linked computers to network and peripheral equipment
- Set up and maintained user accounts and client access
- Served as backup for staff members, responding to system failure and maintenance emergencies
- Implemented internal quality standards to secure electronic records integrity.
Skills
- Application Installations
- Detect Analysis
- Computer diagnostics
- Trouble shoots
- Technical Troubleshooting
Timeline
IT Technician - Apple Inc
02.2018 - Current
Asher Collage - Studying IT Technician (computer Science), Information Technology
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