Tigist Tegegn
Gaithersburg,U.S.A
Summary
Self-motivated Clinical Lab Support Representative brings proven leadership, organizational and customer relations skills.
Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Lab Support Representative
Children's National Health System
03.2020 - Current
- Interact with parents, patients, physicians and other staff regarding issues on laboratory test orders and test result report including handling their requests
- Checking test requisitions for completeness, patient registration, insurance and perform other related patient service and clerical duties
- Handling, investigation & troubleshooting of problem related to test requisitions, specimen collection and processing
- Performing test cancellation and add on in Cerner LIS per providers request
- Perform handling of specimen for send out to reference labs.
Laboratory Assistant
Henrico Doctor Hospital
02.2017 - 06.2018
- Performing specimen collection including venipuncture and Finger-stick
- Accessioning laboratory test orders in to Laboratory Information System
- Performing handling and centrifugation of blood specimens.
Customer Service Associate
CVS / Pharmacy
06.2012 - 02.2017
- Handling customer issues & working on cash registry
- Stacking items, inventory and answering phone calls.
Lab Assistant
Marin Higher Clinic
07.2009 - 08.2011
- Performed venipuncture, Finger-stick and other non-blood specimen collection
- Verified specimen acceptability and contact collectors for compromised specimens
- Performed specimen processing and assisted lab technician on routine lab testing
- Handled telephone inquiries both form internal and external customers
- Cleaned work benches and lab equipment.
Main Kindergarten Teacher
YFKGP School
10.2007 - 06.2011
- Taught and cared small children
- Supervise other co-workers.
Veterinary technician
Algae ATVETC animal hospital
09.2006 - 07.2007
- Assisted veterinarian on treatment and specimen's collection
- Performed veinpuncture from animals for laboratory examination
- Performed handling and processing of specimens in the laboratory
- Assisted veterinary laboratory technicians on lab testing
- Performed monthly reagent and laboratory supplies inventory
- Cleaned work benches/lab equipment's, Autoclaving and disposed biohazard wastes.
Education
Certificate in Phlebotomy -
MedTech College
Alexandria, VA09.2014
Certificate in HIPAA, CPR & OSHA -
MedTech College
Alexandria, VA09.2014
ESL class -
Alexandria Adult Education
Alexandria, VA12.2013
Associate Degree in Animal Health -
Algae ATVET College
07.2007
Certificate in Computer -
Hibbir Training Center
09.2003
Diploma in Pre-school teaching -
Queens College
06.2002
Skills
- Organization
- Computer application
- Communication and Customer service
- Laboratory analytical
- Attention to detail
- Conflict Management
Certification
Certified phlebotomy technician, NHA, 05/27/2015
Summary Of Qualification
- Excellent team player and interpersonal communication
- Ability to effectively manage time and prioritize tasks
- Excellent basic computer application skill including word, excel and window
- Specimen collection, handling and processing
- Perform Point of care tests like blood glucose, cholesterol and urine dip sticks
- Taking vital signs such as blood pressure, pulse, body temperature & weight
- Excellent Customer service skill including professional telephone etiquette
- Strong product knowledge and understanding of target customer
- Ability to work efficiently in a fast-paced and busy environment
Training
HIPAA Privacy & Security Training, CVS/PHARMACY, 07/10/2014
Timeline
Clinical Lab Support Representative
Children's National Health System
03.2020 - Current
Laboratory Assistant
Henrico Doctor Hospital
02.2017 - 06.2018
Customer Service Associate
CVS / Pharmacy
06.2012 - 02.2017
Lab Assistant
Marin Higher Clinic
07.2009 - 08.2011
Main Kindergarten Teacher
YFKGP School
10.2007 - 06.2011
Veterinary technician
Algae ATVETC animal hospital
09.2006 - 07.2007
Certificate in Phlebotomy -
MedTech College
Certificate in HIPAA, CPR & OSHA -
MedTech College
ESL class -
Alexandria Adult Education
Associate Degree in Animal Health -
Algae ATVET College
Certificate in Computer -
Hibbir Training Center
Diploma in Pre-school teaching -
Queens College
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