Tigist Tesfamichael
Silver Spring,MD
Summary
Accomplished Project Lead with expertise in Agile methodologies and resource optimization. Improved project delivery and heightened client satisfaction through exceptional leadership skills and a collaborative approach. Mentored teams to enhance efficiency and cultivate strong client relationships. Proficient in project management and client communications, consistently achieving goals through innovative solutions.
Overview
10
10
years of professional experience
Work History
Project Lead
Personal Business
03.2014 - 10.2023
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Mentored junior project managers, enhancing their leadership skills and project management capabilities.
Cashier Assistant Manager
Personal Business
03.2014 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
Sales Manager
Personal Business Management Group
03.2014 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
High School Diploma - Accounting
Higher 7
Ethiopia07.1998
Skills
- Collaborative mindset
- Leadership skills
- Project planning
- Project coordination
- Project management
- Multi-tasking skills
- Process improvement
- Employee coaching
- Client communications
- Project scheduling
- Risk management skills
- Project documentation
- Effective project management
- Task delegation
- Organization skills
- Charity Worker
Languages
English
Native or Bilingual
Timeline
Project Lead
Personal Business
03.2014 - 10.2023
Cashier Assistant Manager
Personal Business
03.2014 - 10.2023
Sales Manager
Personal Business Management Group
03.2014 - 10.2023
High School Diploma - Accounting
Higher 7
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