Tihate Shannon
Kalamazoo,Mi
Summary
Detail-oriented Medical Assistant experienced in vital signs monitoring, phlebotomy, EKG administration, and patient intake. Delivered high-quality patient care through effective communication, strong multitasking, and collaboration in fast-paced healthcare environments. Committed to maintaining organized, patient-centered practices while adeptly managing clinical and administrative responsibilities.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Server/Bartender
Griffin Grill and Pub
Battle Creek, MI
08.2020 - Current
- Assisted customers with order selection to enhance dining experience
- Assisting customers with orders
- Executed cleaning tasks to maintain cleanliness in the workplace
- Handled basic money management tasks to ensure accurate financial records
- Managed food and beverage orders accurately, ensuring timely delivery.
Assistant Manager
Bob Evans Restaurant
Portage, MI
05.2018 - Current
- Coordinated schedules and resources to enhance workflow efficiency across departments.
- Managed inventory levels to reduce waste while upholding quality standards.
- Prepared meals in accordance with recipes and dietary guidelines.
- Handled cash transactions accurately during business operations.
Shift Manager
Checkers Rally's
Grand Rapids, MI
03.2012 - 09.2018
- Trained and mentored team members on best practices and operational procedures.
- Coordinated schedules to optimize workforce efficiency and maintain service levels.
- Supervised daily operations to ensure adherence to safety and quality standards.
- Conducted performance evaluations, providing feedback to foster employee development.
- Managed conflict resolution among staff, promoting a collaborative work environment.
Education
Medical Assistant
Ross Medical
Portage, MI06-2026
High School Diploma - Academic
Loy Norrix High School
Kalamazoo, MI06-2005
Skills
- Customer service
- Collaboration
- Problem-solving
- Friendly and outgoing
- Teamwork and professionalism
- Conflict resolution
- Adaptability
- Guest relations
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
Certification
CPR/BLS, Portage Mi Certificate, February 2026 - February 2030
Timeline
Server/Bartender
Griffin Grill and Pub
08.2020 - Current
Assistant Manager
Bob Evans Restaurant
05.2018 - Current
Shift Manager
Checkers Rally's
03.2012 - 09.2018
High School Diploma - Academic
Loy Norrix High School
Medical Assistant
Ross Medical