Tihesha Tolbert

• Perform data entry, presorting, pickup, and delivery of processed specimens to the laboratory.
• Conduct centrifugation and aliquoting of biological specimens to ensure accurate diagnostic testing.
• Identify and resolve specimen issues, including missing or incorrect information.
• Ensured accurate labeling and tracking of samples using laboratory information systems.

• Assisted customers via inbound and outbound calls, addressing inquiries and providing support.

• Identified customer needs and delivered effective solutions in accordance with established procedures.

• Documented customer interactions accurately while maintaining confidentiality.

• Entered and maintained customer account data with clarity and precision.

• Monitored case progress and adjusted plans to support successful outcomes.
• Provided intake, assessment, crisis intervention, advocacy, referrals, and ongoing monitoring.
• Maintained accurate case records in compliance with agency guidelines.
• Coordinated services for customers with diverse needs.
• Developed and implemented personalized care plans based on client assessments and goals.