Tiheshia Pullins
Summary
Dynamic professional with extensive experience in regulatory compliance and customer service in multiple industries. Proven ability to enhance customer satisfaction and streamline operations through effective team collaboration and conflict management. Recognized for implementing safety and security procedures that improved overall operations and staff performance. Committed to achieving excellence in every role.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
CoreCivic
Operations Manager
Brentwood, Tennessee
02.2023 - Current
- Supports Deputy Managing Directors, Managing Directors, and Vice President of Operations with all tasks as assigned daily.
- Manage team members to ensure project objectives and deadlines were met.
- Conduct process analysis and testing to identify and resolve inefficiencies and implement time saving strategies.
CoreCivic
Quality Assurance Manager/Chief of Security
Indianapolis, Indiana
09.2018 - 03.2023
- Liaised with customer to identify any areas of concern.
- Coordinated with management staff to implement root cause analysis recommendations and created effective corrective action plans.
- Ensured that all legal requirements (local, state, federal) were met.
- Conducted physical facility inspections to identify and establish corrective action if necessary.
- Participated in recruiting, interviewing, and hiring events.
- Instructed and orientated new employees.
- Paneled applicants and processed for employment
- Assisted HR with pre-employment screening including medical and drug screenings.
- Audited HR Department to ensure compliance of all customer, local, and federal regulations
- Provided education on FMLA procedures and record keeping.
- Assisted with personnel hearings and investigations.
CoreCivic
Unit Manager/ Shift Capitan
Lecanto, Florida
06.2016 - 09.2018
- Directly supervise staff in the performance of their duties and evaluated as prescribed by facility and corporate policy.
- Worked with cross-functional teams to achieve goals.
- Completed written evaluation on all staff under direct supervision, review and approve staff evaluations completed by subordinate managers or supervisors in accordance with corporate guidelines.
CoreCivic
Shift Captain
Washington, District of Columbia
01.2014 - 07.2016
- Plans, directs, and administers the overall security operations of a correctional facility, supervises and directs the work of subordinate staff.
- Supervise activities such as searches, shakedowns, riot control, or institutional tours.
- Maintains cooperative working relationships with other law enforcement agencies, ensures compliance by contractual agencies with departmental rules and regulations.
CoreCivic
Recreation Supervisor/Training Manager
Moore Haven, Florida
07.2010 - 01.2014
- Plan and coordinate daily activities and special events.
- Enforce rules and regulations of recreation dept. to maintain discipline and ensure safety.
- Confer with management to discuss and resolve inmate complaints.
- Provided staff training during demonstrations, meetings, conferences, and workshops.
- Oversaw field training operations to improve participants' abilities to perform duties.
- Coordinated and prioritized required training courses for orientation training and in-service training.
- Evacuated the effectiveness of training programs at all levels and made recommendations for improvements.
- Led new hire orientation sessions and coordinated on-the-job training.
- Led training and development programs for managers and supervisors.
CoreCivic
Visitation Supervisor/Recreation Supervisor
Woodville, Mississippi
08.2006 - 06.2010
- Accurately process into the visiting park all visitors, inmates, and their personal property.
- Conduct thorough searches of all visitors and inmates in accordance with established search procedures.
- Enforce rules and regulations of recreation dept. to maintain discipline and ensure safety.
CoreCivic
Correctional Officer
Woodville, Mississippi
03.2004 - 08.2006
- Completed sanitation and maintenance inspections in the dorms and reported the findings to management, supervised the daily activities of the inmates, including during education, meals, and recreation, maintained safety and security through constant monitoring.
Education
Associate of Science - Business Administration
Indiana Wesleyan University
Skills
- Regulatory Compliance
- Human Resource and Health Service Compliance
- Operations and Safety Compliance
- Customer relationship management
Certification
Certified Corrections Supervisor (CCS), American Correctional Association Certification
Timeline
CoreCivic
Operations Manager
02.2023 - Current
CoreCivic
Quality Assurance Manager/Chief of Security
09.2018 - 03.2023
CoreCivic
Unit Manager/ Shift Capitan
06.2016 - 09.2018
CoreCivic
Shift Captain
01.2014 - 07.2016
CoreCivic
Recreation Supervisor/Training Manager
07.2010 - 01.2014
CoreCivic
Visitation Supervisor/Recreation Supervisor
08.2006 - 06.2010
CoreCivic
Correctional Officer
03.2004 - 08.2006
Associate of Science - Business Administration
Indiana Wesleyan University