Tiia Newsome
Lancaster,CA
Summary
To secure a position with a well established, growing company where career advancement is available and my knowledge and experience will be an asset to my employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Provider
IHSS In Home Support Services
11.2022 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient's progress.
Program Supervisor
Sevita Healthcare
11.2020 - 02.2024
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Promoted an atmosphere of respect, inclusivity, and empathy within the day program setting at all times.
- Coordinated transportation services for participants when necessary, ensuring their safe arrival at designated facilities or locations during scheduled timeslots.
- Managed administrative tasks such as attendance tracking, incident reporting, and billing documentation efficiently and accurately.
- Ensured a safe and secure environment for participants by closely monitoring daily activities and promptly addressing any concerns.
- Directed team of 13 personnel, overseeing records, performance, and quality assurance.
Driver
MV Transporation
04.2019 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Transport 1-20 passengers a day
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Medical Billing Representative
LSW
01.2018 - 03.2019
- Handle collections of services rendered approximately 1-20 per day
- Liaise with insurance carriers for needed information to process claims
- Submit paperwork for untimely billing and follow-ups
- Data entry, balance claims entered
- Organize reimbursement/remittance checks
- Handled billing, payment posting, reviewed adjustments, and collections
- Organized and distributed old A/R, to follow up on partially paid dates of services and fully unpaid dates of service
Customer Service Representative
International Merchandise Concept
01.2013 - 12.2018
- Process customer orders in a courteous, efficient and timely manner
- Organize workflow to meet customer deadlines
- Effectively presented and discussed products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers
- Manage 10+ telephone calls professionally, efficiently and with good communication skills
- Acknowledged and appropriately greeted and assisted customers in a timely manner
- Addressed customer questions, complaints and concerns immediately, and facilitated satisfactory resolution
Direct Support Professional/ House Manager
New Horizon
01.2011 - 01.2018
- Assist in any direct, personal care needs of the group home residents as directed by Home Manager
- Assist with food preparation, cleanup, household responsibilities
- Transport consumers to medical appointments ensuring the documentation and the appointment is complete
- Schedule medical appointments for residents of New Horizon
- Assist nurses with all documentation given before/after appointments
- Food buyer, ordering and stocking materials, as needed
- Assist with medication preparation
- Participate in initial and ongoing training
- Supervises 6-8 consumers in their home
- Perform other duties as assigned
- Attendee to consumer IPP meeting, if needed
- Maintained clean, safe, and well-organized patient environment.
Education
GED - Business Management
Desert Winds High
Lancaster, CA06-1995
Skills
- Passenger transportation
- Safety management
- Daily Activity Logging
- Microsoft Word
- Order Coordination
- Detail oriented
- Windows
- Outlook
- Typing 50wpm
- 10-Key by touch
- Data Entry
- Customer Service
- Direct patient care
- Dependable and responsible
Certification
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- First Aid Certification - American Red Cross or St John Ambulance.
- CA Driver's License
Timeline
Care Provider
IHSS In Home Support Services
11.2022 - Current
Program Supervisor
Sevita Healthcare
11.2020 - 02.2024
Driver
MV Transporation
04.2019 - 11.2020
Medical Billing Representative
LSW
01.2018 - 03.2019
Customer Service Representative
International Merchandise Concept
01.2013 - 12.2018
Direct Support Professional/ House Manager
New Horizon
01.2011 - 01.2018
GED - Business Management
Desert Winds High
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