Known for my determination and ability to balance multiple responsibilities. I am committed to staying focused, adaptable, and motivated to grow professionally. All while maintaining a strong academic focus in my studies.
Overview
4
4
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Philadelphia, PA
11.2024 - Current
Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry.
Reviewed and authorized individual inquiries, to determine eligibility and approve services.
Adapted to regulations and policies subject to frequent legislative changes or administrative determinations, amendments or precedent decisions that affect specific conditions.
Hospitality Associate
Parx Casino
Langhorne, PA
04.2023 - 08.2024
Collaborated with team members to deliver efficient service during high-volume periods or special events.
Assisted with inventory, restocking, and setup of service stations to support smooth daily operations.
Maintained cleanliness, organization, and safety across all front-of-house or service areas.
Barista
Starbucks
Philadelphia, PA
04.2021 - 04.2023
Contributed to the training of new partners by providing constructive feedback and encouraging development.
Built strong customer relationships through active listening, attention to detail, and prompt resolution of issues or concerns.
Demonstrated in-depth product knowledge, consistently exceeded customer satisfaction goals. Contributing to improved store survey ratings.