Hi, I’m
Tijana Ignjatović
Niš
Summary
Travel Guide delivering tourist arrangement sales, group guidance, and traveler support across domestic and international trips. Guides groups through itineraries while handling requests, problem solving, and on-the-ground coordination to keep trips running smoothly. Builds trust through clear communication and calm service during travel disruptions.
Overview
18
years of professional experience
Work History
Yettel doo
Account manager
04.2019 - Current
Job overview
- -selling of total telco solutions services and products to business customers
- -contacting with potential and existing business customers within assigned portfolio
- -acquisition and retention
- -maintaining of necessary information and providing of appropriate technical solutions to business customers
- -achieving personal sales goals - monthly, quarterly and annually
- -knowing and acting in accordance to Telenor Company procedures
Henkel Srbija
Sales representative
05.2015 - 02.2019
Job overview
- -responsible for the entire sales process from scratch
- -leading business clients as well as distributors
- -monitoring competitors actions on site and reporting
- -involving in marketing strategy of the company, giving feedback to marketing team
- -maintaining long-term relations with customers
Henkel Srbija
Preseller
01.2015 - 05.2015
Job overview
- -negotiate, close and secure new and repetitive sales
- -achieving my monthly revenue target
- -managing payment on time
- -maintaining good relations with clients
S-group
Sales representative
10.2012 - 05.2015
Job overview
- -visiting customers on a daily and monthly basis due to their needs in products of Henkel adhesive goods
- -making my route, planning everyday activity
- -reporting to my superiors
Halo travel
Travel guide, travel referent
10.2010 - 10.2012
Job overview
- -presenting and selling tourist arrangements
- -guiding groups of travelers abroad and in domestic tourism
- -making sure that travelers have the best experience, helping with their needs and requests
Mondorama
Travel guide, travel referent
05.2008 - 07.2010
Job overview
- -presenting and selling tourist arrangements
- -guiding groups of travelers abroad and in domestic tourism
- -making sure that travelers have the best experience, helping with their needs and requests
Education
Educons UniversityNovi Sad
Bachelor of Science from Economics
04.2001
Maturant gimnazijeNiš
06-2003
Skills
English
German
Spanish
Account management
Client relationship management
Negotiation
Microsoft Office
Time management
Territory sales
Sales reporting
Interests
travelling, child behavior psychology, popular psychology, quizzes
Timeline
Account manager
Yettel doo
04.2019 - Current
Sales representative
Henkel Srbija
05.2015 - 02.2019
Preseller
Henkel Srbija
01.2015 - 05.2015
Sales representative
S-group
10.2012 - 05.2015
Travel guide, travel referent
Halo travel
10.2010 - 10.2012
Travel guide, travel referent
Mondorama
05.2008 - 07.2010
Educons University
Bachelor of Science from Economics
04.2001