Tijana Meyers
North Kansas,Missouri
Summary
Results-driven professional with extensive experience in sales and customer service. Demonstrated success in increasing revenue through strategic initiatives and collaborative efforts. Focused on optimizing organizational performance and achieving measurable outcomes.
Overview
9
9
years of professional experience
Work History
Pharmacy Customer Service Lead
OptumRx Specialty Pharmacy
Overland Park, Kansas
10.2019 - 07.2025
- Assisted in developing customer service protocols for improved efficiency.
- Monitored service quality to maintain high standards of customer satisfaction.
- Directed customer service staff activities, including training, coaching and performance management.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Ensured compliance with company policies and regulations related to customer service operations.
Patient Care Coordinator
Briova Specialty Pharmacy
01.2017 - 10.2019
- Managed high call volume with professionalism and tact.
- Resolved customer complaints efficiently, enhancing service capacity and functionality.
- Addressed product complaints empathetically and professionally.
- Handled significant volumes of inbound and outbound calls effectively.
- Exceeded Net Promoter Scores (NPS) consistently.
Dock Leader
United States Postal Service
11.2016 - 11.2017
- Guided employees on safe working practices in dockside areas to ensure compliance.
- Supervised dockhands for timely and accurate execution of cargo operations.
- Established task priorities to enhance overall efficiency of dock operations.
Education
Associate of Applied Science - Business Marketing Management
Brown Mackie College
Overland Park, Kansas01.2009
Certificate of Completion - Entrepreneurial
Kauffman Foundation
Kansas City, Missouri01-2006
High School Diploma -
Southwest High School
Kansas City, MissouriSkills
- Communication skills
- Active listening
- Team collaboration
- Self-motivation
- Work ethic
- Conflict resolution
- Problem solving
- Organization
- Data management
- Process implementation
- Client assessment
- Risk management
- Interpersonal skills
- Budgeting and finance
Timeline
Pharmacy Customer Service Lead
OptumRx Specialty Pharmacy
10.2019 - 07.2025
Patient Care Coordinator
Briova Specialty Pharmacy
01.2017 - 10.2019
Dock Leader
United States Postal Service
11.2016 - 11.2017
Associate of Applied Science - Business Marketing Management
Brown Mackie College
Certificate of Completion - Entrepreneurial
Kauffman Foundation
High School Diploma -
Southwest High School