Tijana Protic
STREAMWOOD,IL
Summary
Seasoned fine dining server with vast knowledge of high-end food, wine and spirits. Brings skillset in providing top-notch customer service, fostering loyal clientele and maintaining a pristine dining environment. Highlights include effective communication skills, ability to multitask under pressure and strong teamwork ethic. Prior roles have benefited from quick problem-solving abilities and keen eye for detail, resulting in enhanced guest satisfaction.
Overview
17
17
years of professional experience
Work History
Lounge Server at Lotus Bar
Rivers Casino Des Plaines
Des Plaines , IL
12.2017 - Current
- Ensured that all orders were accurate and served promptly.
- Took beverage orders from guests.
- Provided exceptional service to high volume of daily customers.
- Communicated with patrons to offer friendly service and determine needs.
Server
Moretti Ristorante Pizzeria
Hoffman Estates , IL
08.2023 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Seasons 52
Schaumburg , IL
01.2023 - 07.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
Loan Processor and Assistant
Lincolnwood Mortgage Services
Mount Prospect , IL
07.2018 - 10.2022
- Providing, reviewing, and submitting all conditions and documents requested by the Lender.
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
F&B Supervisor
Grand Casino Belgrade
Belgrade , Serbia
06.2007 - 06.2016
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Managed customer complaints or concerns in a timely and professional manner.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
Education
Some College (No Degree) - Information Technology
IT Academy
Belgrade, SerbiaSkills
- Order Accuracy
- Guest Relations
- Food and beverage pairing
- Menu knowledge
- Wine and liquor understanding
- Food Delivery
- Safe Food Handling
- Point of sale systems
- Upselling skills
Timeline
Server
Moretti Ristorante Pizzeria
08.2023 - 07.2024
Server
Seasons 52
01.2023 - 07.2023
Loan Processor and Assistant
Lincolnwood Mortgage Services
07.2018 - 10.2022
Lounge Server at Lotus Bar
Rivers Casino Des Plaines
12.2017 - Current
F&B Supervisor
Grand Casino Belgrade
06.2007 - 06.2016
Some College (No Degree) - Information Technology
IT Academy
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