Tijuana Kemp
Summary
Seeking a position for a member services representative. I'm a highly motivated customer service professional seeking a position to deliver exceptional customer support while upholding the company's values of trust, respect and integrity.
Overview
12
12
years of professional experience
Work History
Front office Assistant/ Medical Assistant
Piedmont Healthcare
01.2016 - Current
Front Office Assistant
Healthstat Inc.
01.2013 - 01.2016
Medical Assistant
Life Care Family Practice
01.2013 - 01.2009
Education
Douglas County Comprehensive High School
Douglasville, GACertified Medical Assistant (CMA) -
Advance Career Training
Riverdale, GA01.2007
Microsoft Office Suite Certificate Training -
The Hope Project
Douglasville, GA01.2003
Skills
- Listen to customers questions and concerns, and provide answers
- Provide information about products and services
- Take orders, calculate and process billing or payments
- Review or make changes to customer accounts
- Addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints quickly
- Promptly responded to inquiries by phone,email and faxes
- Followed-through on all critical inter-departmental escalations
- Professional phone demeanor
- Computer proficient
- Money handling abilities
- MS Office
- Proficiency Problem-solving
- Patience
Rewards
- Praised for Excellent customer service
- Quick problem solver
- Promoted to Junior Office Manager within 2 years of hire
Timeline
Front office Assistant/ Medical Assistant
Piedmont Healthcare
01.2016 - Current
Front Office Assistant
Healthstat Inc.
01.2013 - 01.2016
Medical Assistant
Life Care Family Practice
01.2013 - 01.2009
Douglas County Comprehensive High School
Certified Medical Assistant (CMA) -
Advance Career Training
Microsoft Office Suite Certificate Training -
The Hope Project
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