Tika Katuwal
Charlotte,NC
Summary
Hardworking and passionate job seeker with strong organizational and people skills eager to secure an entry-level customer service position. Ready to help achieve company goals. Clear communicator, decision maker and problem solver.
Overview
7
7
years of professional experience
Work History
DCS Supervisor
Ross Distribution Center
05.2020 - Current
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Actively participated in safety meetings and initiatives, reinforcing the importance of safety-first culture within DCS team.
- Improved overall plant efficiency by optimizing DCS operations and implementing necessary upgrades.
- Analyzed existing structures to create plans for modifications and improvements.
- Promoted culture of continuous improvement within team by setting clear performance expectations and providing regular feedback on progress toward goals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with strong sense of personal responsibility.
Customer Service Representative
Amazon
05.2019 - 09.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Proven ability to learn quickly and adapt to new situations.
Quality Control Specialist
Qual Pac
06.2017 - 05.2019
- Updated inspection journals and daily summary logs with quality-related data.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Reported problems and concerns to management.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.2018
Skills
- Communication
- Teamwork
- Leadership
- Multilingual
- Time Management
- Adaptability
Accomplishments
- Supervised team of 20+ members.
- Personal Growth.
- creating a motivating work environment where individuals feel valued and inspired to give their best
Languages
English
Full Professional
Nepali
Full Professional
Spanish
Limited Working
Hindi
Professional Working
Timeline
DCS Supervisor
Ross Distribution Center
05.2020 - Current
Customer Service Representative
Amazon
05.2019 - 09.2020
Quality Control Specialist
Qual Pac
06.2017 - 05.2019
High School Diploma -
Myers Park High School