Tikia Harney
Florence,Al
Summary
Dynamic professional with a proven track record at Saar Gummi, excelling in roles that demand deep understanding of quality processes and customer satisfaction. Skilled in Microsoft Office and team leadership, adept at driving product quality improvements and fostering teamwork. Achieved significant enhancements in customer quality feedback and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Quality Engineer/Liaison
Saar Gummi
Pulaski, Tn
12.2019 - 11.2022
- Responsible for developing detailed knowledge of the customer's product and processes
- Ensure that the product meets quality requirements
- Update customers in a timely fashion regarding the status of quality issues or any requests
- Inform quality management team regarding customer feedback and expectations on product's quality
- Guild quality management team in identifying and developing problem solving, to resolve quality issues
- Address customer issues in a timely manner to ensure customer satisfaction
- Participate in product quality planning and control processes based on customer's specifications and requirements
- Assist in new product development activities to avoid quality issues
- Led weekly quality meetings with salary team to provide updates on quality issues and continues improvement items
International Sales Rep
WKW North America
Pell City, Al
01.2019 - 11.2022
- Fostered an energizing environment, which promoted converting lofty customer sales, monthly goals into achieved goals
- Set sales goals for self and team members to ensure all deadlines were met
Quality Inspector/Tech
Saar Gummi
Pulaski, Tn
02.2017 - 11.2022
- Use automated Systems to perform complex testing procedures
- Accept and reject finished items
- Inspect, test, and sample materials for defects and deviations from specifications
- Inspect products to assure that they meet defined standards for durability, function, and customer satisfaction
Quality Inspector
Preferred Precision Group
Pulaski, Tn
08.2016 - 02.2017
- Approve or reject raw materials based on quality standards
- Record supplier performance and submit a report to Quality Manager
- Inspect procedures of the entire production cycle to ensure they are efficient and comply with safety standards
- Maintain records of testing information and various metrics, such as number of defective products per day and etc
- Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc
Nursing Assistant
Meadowbrook Nursing Home
Pulaski, Tn
05.2015 - 08.2016
- Provide assistance to nursing staff in geriatric patient care
- Provided carts for medication distribution
- Assisted patients with tasks such as using bathrooms, feeding, and bathing
- Kept nurses and doctors informed of patient status
- Ensure visitors get proper information about patient's condition
Education
University of Tennessee Southern
01.2025
Columbia State Community College
01.2018
Skills
- Microsoft Office
- Supervision
- Teamwork
- Research & Strategy
- Quality processes
- Team leadership
Timeline
Customer Quality Engineer/Liaison
Saar Gummi
12.2019 - 11.2022
International Sales Rep
WKW North America
01.2019 - 11.2022
Quality Inspector/Tech
Saar Gummi
02.2017 - 11.2022
Quality Inspector
Preferred Precision Group
08.2016 - 02.2017
Nursing Assistant
Meadowbrook Nursing Home
05.2015 - 08.2016
University of Tennessee Southern
Columbia State Community College