Tikia Mattison
Mattapan,MA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Patient Care Assistant
Ethos
10.2023 - 03.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Member Service Representative
MASS HEALTH
01.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Patient Access Representative
Dimock Health Community Health Center
03.2016 - 12.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
No Degree - Clinical Medical Assistant
Roxbury Community College
Boston, MA05.2024
GED -
Crititton Hasting House
Brighton, MA11.2004
Skills
- Medical Terminology
- Vital Signs Documentation
- Written and verbal communication
- Emotional Support
- Multitasking ability
- Safety Protocols
- Organizational standards
Timeline
Patient Care Assistant
Ethos
10.2023 - 03.2024
Member Service Representative
MASS HEALTH
01.2022 - 08.2023
Patient Access Representative
Dimock Health Community Health Center
03.2016 - 12.2018
No Degree - Clinical Medical Assistant
Roxbury Community College
GED -
Crititton Hasting House
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