Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst

Tikira Kirk

Gladstone,Clay

Summary

Attentive Customer Service Representative with 10 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

9
9
years of professional experience

Work History

Cashier

Sam's Club
Gladstone, MO
10.2018 - Current
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions. 
  • Restocked and fronted checkout merchandise to increase sales.
  • Monitored self-checkout systems and provided assistance or intervention where required. 
  • Engaged customers warmly and provided immediate and dedicated assistance. 

Customer Service Representative

Lincare Holdings Inc.
Kansas City, MO
06.2018 - Current


  • Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
     
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

The Results Companies
Tiffany Springs, MO
01.2018 - 06.2018


  • Supported customers and fielded questions regarding merchandising and pricing.
  • Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.
  • Directed calls to appropriate individuals and departments.

Warehouse Stocker

Staples
Kansas City, MO
01.2017 - 06.2017
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained a neat, orderly and safe work space.

Teacher

Laurel Daycare
Merrillville, IN
10.2016 - 12.2016
  • Communicated with children in developmentally appropriate way.
  • Prepared, served and cleaned up daily meals for 12 children.
  • Maintained a child-friendly environment with access to outdoor activities.

Customer Service Representative

Acceptance Now
Merrillville, IN
06.2016 - 10.2016
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Responded to all customer inquiries thoroughly and professionally.
  • Answered customer questions about product availability and shipment times.

Assembly Worker

Grupo Antolin
Kansas City, MO
10.2015 - 06.2016
  • Followed detailed assembly instructions, processes and procedures. 
  • Maintained supply inventory by checking stock to determine inventory level.
  • Visually inspected devices for defects and placed defective items into a reject bin. 

Education

High School Diploma - undefined

Bloom Township High School
Chicago Heights, IL
2012

Skills


  • Account Management
  • Stocking and replenishing
  • Exceptional communication skills
  • Customer service
  • Quick learner
  • Quality assurance and control
  • Data entry

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

Sam's Club
10.2018 - Current

Customer Service Representative

Lincare Holdings Inc.
06.2018 - Current

Customer Service Representative

The Results Companies
01.2018 - 06.2018

Warehouse Stocker

Staples
01.2017 - 06.2017

Teacher

Laurel Daycare
10.2016 - 12.2016

Customer Service Representative

Acceptance Now
06.2016 - 10.2016

Assembly Worker

Grupo Antolin
10.2015 - 06.2016

High School Diploma - undefined

Bloom Township High School

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Tikira Kirk