Tikita Davis
High Point,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Welcome Specialist/Work From Home Customer Service Agent
Ashfield Engage LLC
10.2022 - Current
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Performed independent research to solve complex issues, employing resources such as [Type] and [Type].
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
Customer Service Specialist
AdaptHealth
04.2022 - 09.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Floor Lead
Samsung, Alorica
09.2017 - 04.2021
- Assisted with escalated orders while providing excellent customer service
- Handle any of the caller’s issues and assisted with supervisor calls
- Coached agents to maximize performance
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Representative/Samsung
Alorica
05.2017 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Package Scanner/RF
Ralph Lauren
08.2016 - 06.2017
- Rf, Using a Rf scanner Processing and scanning each item on the truck
- Some days 2-3 trucks depending on the load and other 3-4 trucks.
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service
Sears Telemarketing
08.2014 - 12.2016
- Taking customer`s orders and typing 30 words per minute
- Reassuring the consumer about there warranty and how to obtain an extended warranty
- Being an attentive listener to the customer order request.
Folder
Harris & Covington Hoisery
06.2011 - 05.2015
- Production you have to make your own Pay
- I fold, swift tacking, pricing, and placing labels on merchandise, reviewing for accuracy prior to shipment.
- Worked in fast-paced environment and handled multiple requests simultaneously.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Maintained high level of quality and productivity, attention to detail, count accuracy of material and unit appearance.
Personal Care Assistant
Caring Hands Home Care
02.2011 - 07.2013
- Private duty going homes of patients performing duties such : cleaning, taking vitals signs and keeping company of the patients
- Taking clients to the doctor
- Maintaining their well being
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Education
Diploma -
State approved personal care specialist certification, obtained through RN/ - undefined
Doxie Whitfield
a Diploma - undefined
Skills
- Active Listening
- Fleet Dispatching
- Stocking and Replenishing
- Freight Operations
- Microsoft Excel
- Customer Relations
- Route Dispatch
- Multi-Line Telephone Operation
- Customer Service
- Multi-Line Phone Talent
- Shipping and Receiving Understanding
- Order Processing
Timeline
Welcome Specialist/Work From Home Customer Service Agent
Ashfield Engage LLC
10.2022 - Current
Customer Service Specialist
AdaptHealth
04.2022 - 09.2022
Floor Lead
Samsung, Alorica
09.2017 - 04.2021
Customer Service Representative/Samsung
Alorica
05.2017 - 04.2021
Package Scanner/RF
Ralph Lauren
08.2016 - 06.2017
Customer Service
Sears Telemarketing
08.2014 - 12.2016
Folder
Harris & Covington Hoisery
06.2011 - 05.2015
Personal Care Assistant
Caring Hands Home Care
02.2011 - 07.2013
Diploma -
State approved personal care specialist certification, obtained through RN/ - undefined
Doxie Whitfield
a Diploma - undefined
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