Selina Aguilar
Garland,TX
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
6
6
years of professional experience
Work History
Work From Home Customer Service Agent
Texas Excavation Safety System, Inc
10.2014 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Education
High School Diploma -
North Garland High School
Garland, TXSkills
- Microsoft Word
- Active Listening
- High-Volume Environments
- Productivity Standards
- Customer Service and Assistance
Languages
Spanish
Professional Working
Timeline
Work From Home Customer Service Agent
Texas Excavation Safety System, Inc
10.2014 - 08.2020
High School Diploma -
North Garland High School
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