TIKO GLOVER
Troy,Michigan
Summary
Seasoned software trainer and project manager with over 15 years in healthcare, specializing in Electronic Health Records implementation and revenue cycle management. Certified in Healthcare Financial Management and adept in Medicare, Medicaid, and commercial insurance. Experienced in workflow analysis, developing training materials, and leading optimization initiatives. Former instructor for Cerner Corporation and various EHR vendors, with proficiency in Epic Prelude and prior certification in Willow.
Overview
1
1
Certification
15
15
years of professional experience
Work History
SENIOR PROJECT MANAGER
WellMed Medical Management, managed care subsidiary of Unted Healthcare, Optum
11.2021 - 01.2026
- Managed multiple projects concurrently in a managed care, accountable care organization environment
- Managed pharmacy benefit management initiative that resulted in improved provider and patient satisfaction with the medication claims and grievances resulting in improved STAR ratings
- Led open access patient appointment scheduling initiative which increased patient appointment availability by 35%
- Led assessment and discovery sessions, provided oversight for the gap analysis process, maintained and updated project documentation inclusive of the project schedule, the project plan, current state and future state documentation, project timelines, risks, issues, and closing documents
IMPLEMENTATIONS SPECIALIST
Pyxis Corporation, now a part of Becton Dickinson
12.2018 - 01.2021
- Managed up to 5 concurrent, full-scale implementations of Pyxis automated medication and supply dispensing machine projects from current state review, presales assessment, to formal project kickoff, new client onboarding, implementation, budget and resource forecasting, nursing and pharmacy staff training, Go-Live and support
- Led implementation projects that reduced medication dispensing errors by 75% at some hospitals utilizing Pyxis profiled machines
- Led clients through process improvements and inventory management initiatives, optimizing medication placement, reducing waste, and ensuring accurate billing interface corrections.
- Trained dozens of nurses, pharmacists and pharmacy technicians on usage of Pyxis automated medication dispensing machines
CLIENT INSTRUCTOR, SOFTWARE TRAINER
Cerner Corporation, Contract Trainer
12.2012 - 01.2015
- Delivered stand-up classroom and virtual training for Cerner clients on software design and build considerations, enhancing client knowledge and software implementation.
- Trained nurses, pharmacists, and pharmacy technicians on Pyxis automated medication dispensing machines, Cerner Core design and build, and Epic Willow.
- Delivered elbow-to-elbow go-live support for clients during go-live periods.
- Collaborated with learning consultants to develop tip sheets, quick reference documents, and web-based training tailored to client needs, improving training effectiveness.
PATIENT ACCESS REPRESENTATIVE
GRADY HEALTH SYSTEM
Atlanta, Georgia
12.2010 - 12.2012
- Registered patients and verified demographics correct guarantor, emergency contact, next of kin, insurance information, mode of transport, etc.
- Verified insurance eligibility utilizing available eligibility tools
- Coordinated patient benefits
- Merged duplicate patient records
- Completed appropriate forms such as MOON, IMM, MSP, when appropriate
- Prepared lab and radiology order forms and placed physical orders into the pneumatic tube system for processing after nurse verification
- Assisted with access control for a restricted unit and provided visitor information at unit entry, greeting patients and families with appropriate body language and eye contact
Education
Bachelor of Business Administration (In progress) -
Morehouse College
Atlanta, CASkills
- Revenue Cycle
- Managed care
- Prior authorization
- Insurance verification
- Workflow Mapping
- Gap analysis
- Project scheduling
- Claims
- Explanation of Benefits
- Search and match tools
- Integrated eligibility tools
- Training program design
- Change management strategies
- Performance improvement
- Team leadership
- Healthcare project planning
- Workflow optimization
- System integration
- Data analytics
- Regulatory compliance
- Healthcare regulations
- Eligibility management
- Project documentation
- Process mapping
- PowerPoint
- Word
- Excel
- Project management
- Project scheduling
- Healthcare implementations
- Claims processing
- Stakeholder coordination
Affiliations
- Project Management Institute
- Healthcare Financial Management Association (HFMA)
- Certification Committee, Healthcare Finance Management Association (HFMA)
PROFESSIONAL DEVELOPMENT
Currently pursuing a PMP, Exam Date: November 30th, 2026, | Project Management Institute
Certification
- Certified Specialist in Payments and Reimbursement (HFMA certification, insurance and managed care)
Certified Patient Accounts Representative (HFMA certification, CPAR)
Certified Revenue Cycle Representative (HFMA revenue cycle management cert)
Formerly certified in Epic Willow
Certified Scrum Master
Lean Six Sigma Green Belt Certified
Timeline
SENIOR PROJECT MANAGER
WellMed Medical Management, managed care subsidiary of Unted Healthcare, Optum
11.2021 - 01.2026
IMPLEMENTATIONS SPECIALIST
Pyxis Corporation, now a part of Becton Dickinson
12.2018 - 01.2021
CLIENT INSTRUCTOR, SOFTWARE TRAINER
Cerner Corporation, Contract Trainer
12.2012 - 01.2015
PATIENT ACCESS REPRESENTATIVE
GRADY HEALTH SYSTEM
12.2010 - 12.2012
Bachelor of Business Administration (In progress) -
Morehouse College