Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
Generic

Tiko Jones

Dallas,GA

Summary

10+ years of expertise in partnership development and community engagement. Demonstrated success in event coordination and marketing communications, resulting in increased participation and visibility. Strong interpersonal skills and dedication to customer service have enhanced outreach initiatives and organizational presence. Experienced in leadership, staff supervision, and promoting improvements in customer relations and administrative quality.

Overview

26
26
years of professional experience

Work History

Education and Community Relations Specialist

Cobb EMC
Marietta, GA
04.2014 - Current
  • Fostered community partnerships and collaborations to enhance outreach efforts.
  • Established relationships with local organizations to support collective initiatives.
  • Organized special events to enhance organizational visibility in the community.
  • Participated in committees aimed at improving quality of life in targeted areas.
  • Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.

Member Care Coordinator/Supervisor

Procore Solutions/Cobb EMC/Gas South
Marietta, GA
02.1999 - 04.2014
  • Trained staff on product knowledge and effective communication techniques.
  • Led team meetings to discuss performance and share best practices.
  • Answered phone calls and responded to questions and concerns.
  • Resolved escalated disputes quickly while maintaining good relationships with members.
  • Established positive rapport with members, managers, and the member service team to maintain a positive and successful work environment.

Education

MBA - Business Administration

Columbia Southern University
Orange Beach, AL
10-2024

Skills

  • Customer service and support
  • Public speaking and presentations
  • Community engagement and outreach
  • Team collaboration and synergy
  • Marketing communications & brand awareness
  • Verbal and written communication skills
  • Interpersonal communication
  • Adaptability and flexibility

Additional Experience

  • Paulding Chamber of Commerce Board Member
  • President-Elect North Cobb Civitan
  • Cobb County Safety Village Board Member
  • Graduated from Georgia EMC's Co-Op Leads program

Timeline

Education and Community Relations Specialist

Cobb EMC
04.2014 - Current

Member Care Coordinator/Supervisor

Procore Solutions/Cobb EMC/Gas South
02.1999 - 04.2014

MBA - Business Administration

Columbia Southern University

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